Business ProfileforPierre Fabre USA, Inc.

First time buying from Klorane and their customer service is horrible. My package was never delivered and yet they refuse to work with me to give me a measly $30 refund. Originally, I called Klorane and they said they'd resend the package out and to look for an email confirmation. I never received that and so called again and then I was told a new story, that I have to call *** myself, open an acct with *** and show that the package was not delivered (keep in mind the tracking never showed delivered) but the original Klorane customer service person could see on her end that it was lost in transit from *** to **** and said I'd get a new order. Now I have to take time out of my day to create a *** account, wait for them to email me back which they did and *** said to contact the sender (Klorane) because the way the packages are shipped it is not able to do a missing package order. Well, funny thing is that I've sent half a dozen emails to Klorane now and they have blocked my email. I've never had anything like this happen with any other company I've purchased from. They are keeping my money and I have no items received.I will NEVER recommend this company due to their horrible customer service and ridiculousrefund process and for stealing my money and never showing any compassion that they still have my money and I have no items. Please do not support this company. They are thieves. I'm sure some ridiculous, bogus response will come from this email but until I get my refund, I am not deleting this review and will post more on social media.