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ComplaintsforEmerson Radio Corporation
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got emerson refrigerator at bj It still under warranty. The shelves broke within weeks. I sent documentation to emerson. They told me they were going to send me shelves. I have waited 6 plus months and I still dont have the shelves.Business response
02/06/2023
Hello,
Please be advised that the unit purchased at BJ's is a licensed product and not directly manufactured by Emerson Radio Corp.
Please contact the Licensee - Midea at ************** for support.
Thank you,
Emerson Radio Corp.
Customer response
02/06/2023
Complaint: 18939931
I am rejecting this response because:I have already spoken to them and they refuse to do anything and told me i never sent them info which is not true. This is the same company i spoke to
Regards,
*********************Business response
02/07/2023
Dear **************,
We understand your frustration and apologize for the inconvenience you've experienced.
We have contacted our licensee directly and have explained the issue to them. We have asked for them to provide an immediate resolution solution. Once a response is received back from them we will update you and the complaint.
Best Regards,
Emerson Radio Corp.
Business response
02/07/2023
Hello,
Please provide the model number of your unit. The Licensee will be sending the parts directly from their factory.
Thank you,
Emerson Radio Corp.
Customer response
02/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:Ad long as i get shelves, this case will be clised. Model number cr510bsse/cr510vse
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Customer response
02/21/2023
This has been resolved. They sent me the shelves
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.