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ComplaintsforTeva Pharmaceutical USA, Inc.
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been using Copaxone from Teva/Shared *************Pay Assistance for 17 years without a problem. In October 2023, I received a statement from Shared Solutions/Teva claiming I owed them over $4000 for medication. When I called inquiring about the bill, I was told I owe over $6000 dollars because the cost of the medication went up and they depleted my Co-Pay debit card and the remaining balance was my responsibility. They never informed me about the cost increase or the fact they depleted my Co-Pay debit card. When I contact them, I get told to call another number and when I do, I'm told the same thing. It's just been a runaround for months. When I finally do get someone on the phone, they tell me they will submit it for review and get back to me, or the computer is down and they can't access my records. They never call back and when I call them asking to speak with a supervisor, I get put on hold for at least 20 minutes or until the call disconnects. Now when I call I', told that Shared Solutions no longer exists. I received a new debit card from them at the beginning of 2024 and I would like them to use those funds to pay off the outstanding bill since I am no longer using Copaxone anymore.Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My ADHD prescription has been out at every single pharmacy that I contact and I have been waiting for weeks. I was able to find one pharmacy that had the brand name drug in stock, but for over $600 for one month as opposed to around $10.00. Without having expected this or a back up plan in place and my doctor out of the office for the holidays I am now experiencing an unnecessary and difficult adjustment period right in time for Christmas. Thank God this was not during a final. Being a pharmaceutical company they are well aware of the cause and effect(s) resulting from the interruptions in their production lines.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.