Customer ReviewsforGAF

Twice burned and completely shy! I have been taken twice by gaf contractors. First guy went to jail for fraud, second guy is ghosting me along with gaf while Ive had 7 months of leaks since install. Gaf does no checking of partners capabilities so its like the Wild West, gaf washes their hands saying its the installation partner, which is most times ***** in truck with no ****** reviews or anything. Stay away from anyone flashing gaf certified!

Terrible company to deal with! This is the second time I have had to file a claim with this company. There roofing materials are crap! My second claim is still going on and it's been almost a year! I can't tell you how many storms we have had here in SC not to mention the Nor'easter we just recently had. I honestly don't know how much more my roof can take! Did I mention the customer service with this company is awful! They offered $200 to have my shingles replaced which is total bs! Don't ever use this company. I would give them "0" stars if I was able to!

Facelift ***************** did an outstanding job with my new roof. I could not be happier. ***********s crew was outstanding, cleanup was great.5STARS!!!

I have a problem with the shingles on a Roof that were manufactured by GAF. It is a Timberland, Lifetime Roof. The clam number is ********, it was installed by a company in ******* ****** called Diversified Roofing. I called this company and they came out and agreed the shingles were defective and said that I would have to file a claim directly with GAF. I did this and have been getting nothing but the run around from *****************. First I need to prove that I own the house with the roof so I sent in property tax receipts. Then photos of the roof, I send in over 20 taken by two roofing companies. Then they asked for either a building permit or a certificate of occupancy (no one including my builder, the *** or the tax office has ever hear of this). I finally got the the builder the send me a building permit as they asked for and forwarded it to ***. Now they want a ****************************** for the approval of the construction of your house. This company just doesnt want to stand behind there product and just keeps asking for a laundry list of document. Hopefully you can be of help before this is turned over to attorneys and could possibility become a class action lawsuit.

Run Forest, run! Seriously.Not just from the elite rated roofing companies but GAF ***************as well. BE AWARE: You pick out the color you want but you won't necessarily receive the color you picked from the sample board or an actual shingle sample. GAF *************** advised they have no control over ***********. I could receive a light, medium and dark in the charcoal color. Who wants a patchwork quilt for a roof?!There is no true and "consistent" dye lot. No assistance if this happens except a restocking fee to reorder. Also, the contract states customer cannot be a part of any class action lawsuit. Big surprise!! Just ****** "GAF lawsuits!!!!!"Too many GAF issues aren't known until the salesman gets your signature on the contract. Then, the roofing company does not care about you and certainly, GAF never will.

Horrible experience with GAF warranty. They play the old insurance company game.keep rejecting claim in hopes you will just give up and go away! Heck of a way for a large company such as GAF to conduct business. Would NOT recommend using GAF for this reason. Go with ***** Corning instead. GAF warranty department kept insisting shingle issue was installation related (high nailing). Four independent unrelated professional roofing contractors near me examined the damaged/faulty shingles and every single one of them said shingles were nailed correctly, along identified nailing strip. GAF would not change their position and denied my claim for $490 (the cost to repair roof). Shameful action on their part. Very dissatisfied with GAF!!

As others have said they dont honor their warranty. Had a master elite roofer install a new roof, hes a piece of ****, did a shoddy job and GAF could care less. Its been 11 months , roofer been out 3 times , hacked up the roof more than it was, replaced 10 square out of 37, flipped over shingles used for starter, missing ice and water, GAF now ignoring calls and emails. They could care less. Roofer is completely incompetent, yet they still give him master elite status, its disgusting. DO NOT Trust this company,