ComplaintsforAuto Market Street
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Financed a vehicle from this business on May 13,2023. Sept 3,2023 truck broke down on me had to get it towed. tried two different shops where I live to get it fixed and was told I needed a engine. then the truck got towed in November back to the business where I bought it from. since then the truck has been sitting waiting to get fixed. I have the extended warranty so I don't understand why they not fixing the truck. I call them all the time some days I don't get to speak to anybody and I get told they will call me back, but they never do. when I do speak to somebody it either they have to call the shop and call me back (which they never do) or they fixing a car now and truck is next, then its back to telling me they going to call the shop and find out what's going on. At this point I just want my money back and to get rid of the loan. I'm paying for something I can't even drive or being attempted to get fixedBusiness response
02/14/2024
VEHICLE WAS SOLD ON 5/13/23 IN WHICH IS WAS FINANCE WITH GARDEN SAVING FEDERAL CREDIT UNION. CUSTOMER PURCHASED A THIRD PARTY WARRANTY (REVELOS). WE AS THE DEALER ( LADA MOTORS **** IS TRYING TO ASSIST HER WITH A MECHANIC SHOP THAT COULD FIX HER CAR THRU THE THIRD WARRANTY. WE ARE STILL WAITING FOR A SHOP TO RECEIVE HER CAR.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Paterson, NJ 07513
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.