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Business Profile

Childrens' Furniture

Bambi Baby Store
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bambi Baby Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bambi Baby Store has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 3 items of furniture delivered. All have issues. It takes a long time to get an answer back from the store to resolve the issue. I am getting an exchange for 2 items. The chair I order is unsafe especially since it will be used for a newborn nursery. I cannot use the chair as it lifts off from the ground when I go to stand up from it. I have not been able to get a quick enough response to resolve this issue.

      Business Response

      Date: 11/11/2024

      We are aware of issue encountered at delivery on the furniture and replacement orders have been issued and awaiting fulfillment from the manufacturer. Once received a new delivery will be set to replace furniture. The issue on the glider was only reported after the delivery and more information has been requested from the ******** to complete either a repair or replacement based on video and production sticker needed. Customer is working with a SR ******** service representative at this time and all will be handled accordingly.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for new children/baby furniture. During delivery in July, I asked if they could assemble the crib rail to the rest of the crib which I already had assembled but was moving from one room to another and could not do until the ordered pieces arrived. They agreed and in the process, stripped out the s**** threads from the post rendering the crib rail loose and unattached. Following up with the business, they said it is an easy fix and would be following back up in a week. I have been following up with the business for 5 months trying to get this issue resolved with the same response. I have requested that my delivery fee ($200) + tax is refunded but again have received no response. Entire email chain with dates and responses is attached. Feel free to contact me with any questions or for more details ************.

      Business Response

      Date: 12/07/2023

      I would first  like to address  that we do not offer the service of disassembling cribs and moving them from rooms. .. Do to issues like this and safety we have never offered this service. It may have been that this customer asked one of our employees from the delivery team to do so and to help out he may at his own discretion done so. It has been addressed with our team.

      New headboard was sent although it did take time to arrive while working with the manufacturer.

      Because of the delay we have issued a refund to the customer already as of 11/22/2023

      Customer Answer

      Date: 12/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a glider.Does not work like floor model.Called immediately to let store know.Said they would get back to me. Representative very rude.Got back to me today saying that they will not exchange because not defective and its been in my home for 2 weeks.Evidently you have to use it many times for it to work like floor model(no one explained that at point of sale.I feel like I was misinformed and that it is defective. I can not use it they way it is.I have no other choice but to dispute charge.Thank you The order is under ***************************

      Business Response

      Date: 09/20/2022

      Customer *********************** purchased on 8/20/2022 an Oilo ***** manual recliner that was on our ******* location floor which she was able to test and use when purchased. She opted to pick up a new one at our shipping facility on 8/20/2022. After the furniture piece was in her home over 2 weeks she called our customer service department to express her dislike for the way the glider functions. We went over her video and compared it to the one on our showroom and it works the same way. It is our opinion that this was buyer's remorse and she just did not like her purchase since the glider works perfectly after testing it once it was picked up on 9/19/2022 by our delivery team.

      Since the purchaser issued a chargeback the funds are no longer in our hands and she will be receiving a refund via the bank of her credi card.

      Customer Answer

      Date: 09/29/2022


      Complaint: 17936549

      I am rejecting this response because:
      This was definitely not buyers remorse. What was on the sellers floor was not what I received. The seller did credit my credit card after reporting it to BBB. Its unfortunate for the seller as I was going to purchase many other items.I will take my business elsewhere. Thank you.


      Regards,

      ***********************

    Bambi Baby Store is BBB Accredited.

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