ComplaintsforThe Lab
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a cell phone for battery replacement on Friday 5/5/2023 at the The Lab, in **********, **. I advised them the battery needs urgent replacement and the technician saw the condition the battery was in. I prepaid $50 for the repair. I was advised verbally the work would be completed the next business day. When I called, they advised me the replacement part had to be ordered and the repairs wouldnt be completed until 5/8/2023.Today, Monday 5/8/2023, I was advised by The Lab that the battery exploded and caught fire. There were no injuries. However they told me the old battery was left in the phone this whole time, leading to the destruction of the phone. The Lab is claiming no liability in this situation (they are not offering any solutions and are asking me how to proceed).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.