ComplaintsforAlber Service Company
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint is against the company ALBER Service company location ******************************************************************************* i *************************** met with a sales rep and was told it would be a quick fix for air conditioning hvac no licensed no numbers for hvac on his truck our installers truck?I have 6 cameras with audio I called for service on 3/24/22 I was giving a price ******** for I paid in full.The installers came out and fixed the air conditioner and some kind of drip pan hack work since then I have not have any cold ?? air the installers cut wires to my air conditioning unit We called for service asap but was told no service I would like a refund and fix what there installers broke and the office girl was very rude customer ********************** is not department its a attitude and I also want them to replace the hvac that the installers cut wires and broke ..Business response
06/29/2022
****************** called our office multiple times while extremely intoxicated. When we performed his service he was intoxicated. We made it clear to him that his 40-year old furnace and air conditioner needed to be replaced. Repairs were a poor option because so much was wrong with his system. When something else did break after we made our repair he was verbally abusive on the phone to my staff. I instructed them to refuse additional service and not to speak with him again. We are fully licensed and insured and all our techs have years of experience.
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Contact Information
7300 North Crescent Blvd. Unit 15
Pennsauken, NJ 08110-1541
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.