2 Customer Reviews
Review from Thomas J
1 star04/17/2022
My company is ******************************** *** met with a sales rep ******************* and was told it would be a quick fix for hvac air conditioning i my company paid in full .The service guys came out in a no licensed number truck without the correct tools for the job had to use some from my office service guys also had to go to ********** to pick more equipment for the hack job .My office has 7 different cameras with audio of this so that quick fix was a lie .We called for service because apparently the air conditioning was not blowing cold air out we talked to a girl named ***** she said she was the boss of service on the phone she said there would be somebody out between ****pm we our located 3 minutes away from there office we called back later that day 2 more times I guess ***** probably figure out what there service guys did hack work she said we will never service your system dont call us anymore ever.This work was only done 3/24/22 so I called some other companies to come take a look was told everything the did had to be replaced and the company did not get a permit nothing is up to code I have a lot pictures I like refund and the company to pay for the other companies **** to replace what there service guys did because I told all work has to replaced company ALBER SERVICE CO location ********************************************************************************* and a note to the company ALBER Service CoSERVICE is the lifeblood of any organization everything Flows from it And is Nourished by it.CUSTOMER ********************** IS NOT A DEPARTMENT..ITS AN ATTITUDE.
Alber Service Company Response
04/18/2022
On 3/24/22 ****************** was told his 40-year old system was beyond repair, was unsafe to operate, and would need to be replaced. He insisted on the installation of a drain pan to catch the water leaking from his old system so we (foolishly) accommodated him. There are no permits needed to install a pan to catch a leak. All of our vehicles are lettered with the three licenses we hold per ** Consumer Affairs guidelines. We refused to return because of ************ verbal abuse of our customer ********************** representatives.Review from Bill L
5 stars11/27/2021
We were very satisfied with the customer ********************** provided by Alber Services. The estimate was very courteous and professionally presented by **** All correspondence to set up the work was very accommodating by ******. And the work was carried out cleanly by the service technician *******. We would highly recommend Alber Services for home energy needs.************ Glendora, ****
Customer Review Rating
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