Customer ReviewsforAmerican Standard - LIXIL Americas

We had a walk in tub/shower I stalled by American Standard in January 2024. Three days after the installation was completed we had water leaking onto the floor. The installers broke tiles and reinstalled them broken. The tub itself is small. I could go on. As of today August 27, 2024 american standard has not fixed the issues, have ignored most my calls, and have been rude, untruthful and certainly unhelpful.I would not recommend this company to anyone ever for anything.

I have a faucet which is cracked on side and leaking and is with a lifetime warranty, and the company American standard will not replace my faucet. I sent the picture and a video showing the defect product under life time warranty. This company is a fraud, Life Time Warranty means life time warranty period, This is fraud company.Case # ********

I paid ******** deposit for a walk in shower because the old one was leaking. The salesman knew we had a leak in the current shower but he still encouraged my husband and I to buy a new on. The installers came in to do the job on 11-19-2023 and when we told them there was a leak in existing shower they said they could not do installation. I called American standard that same day to cancel the transaction and have been waiting since to hear from anyone in their office. I have received 2 calls from **** in financing but when I call him back he does not answer. The salesman who tred to sell us the shower refuses to talk to us so it seems that none cares senior citizens are being taken advantage of.

DO NOT PURCHASE THEIR PRODUCTS. I PURCHASED A WALKIN *** IN JULY, WAS GIVEN A CREDIT BECAUSE JOB TOOK SO LONG, ONLY TO FIND THEY WITHDREW AN EXTA $300 FROM MY ACCOUNT, THE ***** FOR THE DRAIN CAME OFF IN 2WKS, THEN THE *** LEAKED AND THEY HAVE STILL NOT SHOWN UP TO REPAIR MY CELING AND THE *** CAN NOT BE USED BECAUSE THE DRAIN WILL NOT CLOSE THERE HAS BEEN 2 SCHEDULED REPAIR APPOINTMENTS WHICH HAVE BOTH BEEN NO CALL NO SHOW. STEER CLEAR OF THIS COMPAN

Horrible customer service, useless sales people, lazy installers, epic wasters of your time. They also breached their contract with me and I had to fight to get my deposit back. I was refused several times when asking to speak with a supervisor. Glad we didnt get the tub, it would have definitely been more headaches. Steer clear of this company they are incompetent at best.

Worst company EVER!!! Its been a month since tub was installed, *** its still not working. Terrible customer service. Useless salesperson. Terrible installation, BUT THEY TOOK OUR MONEY. Its the worst experience ever. I would like to have this POS tub taken out. A whole month it has sat there . . . Useless. Not one time have they apologized or offered any type of compensation. Stay away from this company. The sales person was awful. Of course none of this will be published. But. . . He was terrible after he got our money. The rest of the service was the same. A total ZERO!!!!! for being even slightly happy. Awful. Awful. Awful.

Do not call this company! I spoke with one very rude man and one that was extremely professional. I was just looking for information and got the hard ********** to do the consultation. After telling them not now, I would call and schedule it when more convenient seeing my husband travels alot for work and wanted him here for the consult. They call at least 2 times a day everyday! I have told them repeatedly that were not ready to move forward and its always oh I understand but it's just the consult we want to schedule. What part of I don't want to schedule anything right now don't they understand? Then when I do answer the phone and try to explain this they hang up on you! Highly unprofessional and after some reviews I've read on the work done I would never allow them in my home. I've blocked their number numerous times they just call from another number! DO NOT CONTACT THIS COMPANY!!!!

Our sales rep was fabulous. We signed with him because he said we could be installed within 2 weeks which was important because we are getting our house ready to sell. A representative from the company promptly called us and scheduled our job within that time frame. The following week we were called by the company to pushed back our install due to lack of materials. We agreed to push back 2 weeks. Around that time they called to push us back and additional 6 weeks because they lost their contractor. Because of this we had to go with a different contractor to get the job completed within our time frame. We contacted our sales rep who told us we would be getting our deposit back because American standard is the one who violated the contract by not completing the work as agreed to . We have made numerous phone calls and get nowhere when speaking to representatives other than for them to tell us it is in our notes and our account that we should be getting a refund but no one can connect us with someone who can actually make that happen and has been going on for months. We have also reached out through Facebook messaging and had no response as well as through their customer portal leaving a written message there and also getting no response. Our sales rep is claiming it's beyond his ability to fix other than he's leaving his own messages with corporate but he agrees we were told we would get our deposit back from corporate.

My shower is constantly dripping...but don't worry, if I want silence all I need to do is to call American Standard customer service. My problem is quite simple...I need a new cartridge. Unfortunately, AS outsourced the manufacturing of the cartridge that I need and that company is no longer in business. My first call with the American Standard call centre yielded nothing...despite my having all of the manuals with part numbers, it was to no avail since all of the numbers had since changed and they couldn't find anything. A few weeks later I got connected to the AS rep for my area, *******, and our correspondence was cordial and seemed productive. But then...nothing. I followed up with an email and then a telephone call and nothing...no return messaging at all. Like I was vapour. Or garbage. I then reached out to a local plumbing company to sort out what I could do. They contacted their AS rep. ** their credit, AS did acknowledge the problem and send a replacement Grohe valve unit to replace my AS Verdi/****** unit. Plumber from the local company came out with the new valve for the install and immediately noted a problem. The valve was way too big - requiring a 6 inch thick wall instead of a standard interior wall. The plumbing company reached out to AS to figure out a solution. Nothing. ***** Zip. Crickets. So now...instead of replacing a $100 cartridge or installing a replacement valve for a few hundred dollars, I now have to buy and replace a valve which will require retiling around the hole (since the trim plates are no longer that big) which of course requires removing a shower door to get at the tiles to do the work. My cost: $3500. Problems happen - I get it - but radio silence from AS customer service is galling, torturous, and infuriating. And so, dear reader, this is my only recourse...to offer this note in an effort to help you avoid an inferior product and even worse customer service. Honestly, this is so bad it could be a country song.