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ComplaintsforJC Contracting
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
After entering my description of the problem, I got a note that my entry was too long, so instead of entering it here, I have uploaded a copy to your section below ("Upload supporting documents"), along with a copy of the contract. Basically, this complaint concerns a roof replacement in which the requirements of the contract were not fulfilled and some damage was done.Business response
11/15/2023
We apologize for any inconvenience this has caused the customer and the issue will be resolved immediately. We have scheduled a repair for this Friday, November 17, 2023. Unfortunately, we had a previous employee that had been doing bad work on the job. This person is no longer with the company for this particular reason.
If you need any additional information please feel free to contact me.
Thank you,
James L**** ***
JC Contracting
###-###-####
****************************
Customer response
11/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Judging from the pictures of the repair which the contractor took, it appears that the work is acceptable.. When I am again able to inspect the roof repairs myself, I will confirm that. For now, I accept that the work was done satisfactorily.
Regards,
****** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.