ComplaintsforExem United LLC

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to purchase a vehicle at Exem United LLC and was taken for a ride the salesman presented a Buick Enclave 2012 with low mileage I was told the cost of the vehicle was $16,000.00 and he would do the math he tried to tell me that someone had presented cash to him tor the car but since I was there he would sale it to me he made a call asked for a my banking information and the next thing I know he was asking me if I could put more money down I said I had $1,500.00 only he then tell me that he would put $500 on the paperwork because it look good for the bank then he mentioned he would extend this $500 out got four to six weeks still waiting on him to sit and talk to me he was then on the phone and covered the mouth piece and said that I know I gave him $1,500.00 but it will show $2,000.00 I was again waiting fir him to explain but he was talking fast and moving even faster he called some one on the line for insurance the man said he couldnt help and when I told him I would come back he said no worries he have me covered for insurance he proceed to call progressive insurance company and have me speak with a young lady that took my information and checking account all the while Im waiting on him to sit and tell me about the car details he never presented the paperwork he had me go to the computer and put my initials on the documents I thought was my declaration page but to find out he used that to obtain my initials and electronic signature of which he said he picked out he came off to be helpful even telling me about his dental work he was getting and gave me a paper tag and said that the deal had been done I never seen the contract and had no idea this 2012 Buick Enclave would come up to $40,800.08 and he is holding my tags and registration because he wants me to bring him and additional $500.00 in order got me to get the plates I have filed a complaint with Credit Acceptance and DMV with regards to this faulty dealings from this dealership so buyers please beware

  Business response

  08/21/2023

  I am so sorry ***** that you feel this way in regards to our dealership. Here at Exem United we really do strive to meet customers' expectations and needs. With that said, my name is **** and I am the manager at Exem United. I was the one that came to your house to discuss this matter because you were unable come to the dealership. I spoke to my salesman **** in regards to the $2,000 down. We needed $2,000 to get this deal done. Unfortunately, you only had $1,500 down so we did a 30-day deferred payment of $500 that you would still owe us when you picked up your plates. That additional $500 was not for your plates but was for your remaining down payment which was all shown on your paperwork which you signed.  I came to your house to show you all the paperwork and you told me you didn't sign any of it. I informed you that we DO NOT forge signatures and you still continued to tell me that you didn't sign anything. In addition, which I believe to be your main issue that you were unhappy was because you felt the price of the vehicle was $40,800.08. I again showed you the paperwork and showed you that the amount you were financing was $21,916.02. That finance amount included the price of the vehicle, the warranty, GAP insurance, taxes, dmv fees and dealer documentation fee. The $40,800.08 was the total cost of your purchase including your down payment and the interest. I also discussed with you that unfortunately because of your credit history, your interest rate was 22.99%...We did satisfy this issue with you by waiving the $500 deferred payment which you were very appreciative of. You also sent your son and daughter here who both bought a vehicle from us after your purchase. We really do appreciate that and really hope your prior experience doesn't deter you from buying a vehicle from us again in the future. If you'd like you can just deal with me. Enjoy the rest of your summer.

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