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ComplaintsforArt Handler's Appliance Center
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased four GE appliances from Art ********* in April 2023. We ordered and paid for a GE Profile Refrigerator however we were told it was no longer available and were given a lesser model with no refund returned to us. Since then, we have had numerous service calls on the refrigerator and our main complaint remaining is that the water filter has to be replaced every two months instead of every six months as stated by GE. The cost of the water filter is over $50 and instead of incurring $100 per year, we are having to incur $300 per year. This refrigerator is defective. We may add that we have the same refrigerator at our home in ******* and we only have to replace the filter every six months as required by GE.We have placed numerous calls to GE and they have advised that Art *******'s needs to initiate an exchange for a new replacement refrigerator. Art *******'s advises that GE has to initiate the replacement. WE ARE GETTING THE RUN AROUND WITH NO RESOLUTION.Business response
12/27/2023
We are a family owned business and we are proud of what we sell and service. Our vendors such as GE stand behind their products and we are gladly will work with the customers. ************* management was not aware with the issues. Our salesperson is currently contacting the customer to do an exchange of a new refrigerator. Thank you!Customer response
12/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. They have agreed to exchange the refrigerator, however, they have to order another and it will not be available soon. Therefore, I request that this case not be closed at this time.
Regards,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.