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ComplaintsforBath & Beyond LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired this business to do work on my house. 1- Put on closet doors, spackle and sand in bedroom. 2-Close a small window in washroom. 3- In dining room take out 1 door and 2 windows and sheetrock. Then put 3 new windows in on other wall. He put closet doors in and spackled. Never came back to sand. Never started small window. New windows were delivered to me. Shingles he special ordered never were delivered to me. I paid him half of his quote up front. I gave him ample time to come back and finish job. He agreed. He never showed up. He also said he was sending a worker to sand their spackling job on closet, then start on small window. He never came back to sand. I texted him to tell him he had until July 8, 22 at noon to deliver the shingles, give me original receipts for windows and shingles, a **** of materials and labor on closet doors and a check for any unused money from the deposit I gave him. He has not done what I asked him.Business response
07/08/2022
I have spoken to the customer via text. The material I have purchased along with a refund of some of her initial deposit is being delivered to her Monday morning 7/11 between 9-9:30. She approved of this. As you know theres 2 sides to every story. Unfortunately ***************************** is very far from the truth. Ive never had an issue like this with a client and want to refund her back some of her deposit and never work for her again. ****** approved of this method moving forward and I have the text to prove that. Everything will be done and final Monday morning.
Thank you
Customer response
07/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.