ComplaintsforCURE Auto Insurance

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  March 2024 I purchased an insurance policy for one of my vehicles and paid it in full. About a month later I added a vehicle to my already paid policy and was expecting a bill for my new vehicle that I added. However, Cure auto insurance applied the amount for the new vehicle to my old vehicle as well that was paid off. I called customer service and said that I wanted to remove the new vehicle from my policy and just keep the one on that I paid off. The company stated that since my billing period had past then both vehicle would be cancelled due to none payment on the account.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been with Cure auto insurance ever since they started doing business in the state of ******** in July of 2021. Since then, it has been a virtual nightmare of constant problems.On September 21st of 2023, a new policy was set up for Michigan state minimum insurance. Prior to this, I had full coverage ($86.08/month), because I was still paying off the vehicle. However, the vehicle was now paid off, so I called and set up this new policy for state minimum insurance. The new monthly amount would be $45.33/month. However, I opted at that point to add rental insurance in case my car ended up in the shop for whatever reasons. That brought my montly total to $55.07 for the first month and $58.87/month after that. A few months later, **** failed to take their monthly payment from my account (which has happened with them several times over the years). They also started sending me bills in the mail for $86/month, the full coverage price from the former policy, which I no longer had. I called them several times in an attempt to find out why they hadn't taken my payment. When I finally got ahold of them, on February 8, 2024, I was told that they had yet another "computer glitch" that caused the problem. The agent apologized, took care of all payments from me over the phone, and said my next payment was all set up with auto-pay.However, the next thing I received from them was not a payment notice, but a cancelation notice claiming I had not made the payments that I made on February 9th, 2024. I called to correct this, but nobody could help. Nobody had any record of my payments. I asked every single time I called to be transferred to a supervisor, but was told none were available, and that one would call me back within 24 hours. But no supervisor ever called back. I've asked dozens of times. And I still haven't received a call back to fix my policy.I want Cure to be held responsible and fix my policy.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have had auto insurance with CURE for over 4 years and I have been enrolled in auto pay, which automatically deducts my policy payments from my checking account. On May 6th and 20th, I spoke with a representative to ensure all documents required for renewal were submitted. The agent requested a Personal Injury Protection letter from my employer, which I sent. The agent said my auto pay amount for the first payment on May 27th would not change, but the subsequent payments would be lowered. My auto pay was canceled without my knowledge, causing my policy to be canceled. When I contacted CURE, they said I would have to open a new policy. The new policy amount increased by $800. I feel that I am unfairly being charged significantly more for the same vehicle insurance coverage. I called CURE and was told the reason my auto pay was canceled was due to me not renewing it. I have never had to renew auto pay during the past renewal periods and was not notified of the change even after I called to ensure everything was completed for my May 27, 2023 renewal. I want to be charged the original $1140.60, not $1817.75. Old Account# - ********** Old Policy Amount - $1140.60 Old Policy 1st Payment Due – May 27, 2024 ($200.14) New Account# - ********** New Policy Amount - $1817.75 New Policy 1st Payment Due – May 30, 2024 ($496.82)

  Business response

  06/07/2024

  June 7, 2024
  
  
  April V.
  Better Business Bureau Serving New Jersey
  1262 Whitehorse-Hamilton Square Road
  Building A Suite 202
  Hamilton NJ 08690
  
  
  Re:       ******* ***** - Complaint ID: ********
  
  Dear April V.:
  
  Please accept this letter in response to your correspondence which included the above-mentioned complaint.
  
  CURE spoke with the complainant on June 6, 2024, and resolved any outstanding issues.
  
  Please let us know if you need anything further.
  
  Sincerely,
  
  Ursula L****
  
  Ursula L****
  Customer Relations Center Manager
  CURE Auto Insurance

  Customer response

  06/12/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. CURE auto insurance resolved my issue. They reinstated my old policy with a lower rate and I am satisfied. Thank you for your time and assistance.
  
  Regards,
  ***** ******

• Initial Complaint

  05/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Originally my account payment had kicked back on 4/6/24, which when I noticed my bank activity the next day, I contacted them to informed that I has the funds kicked back and I wanted to make a payment so that my account wasn't cancelled. The agent informed me that the payment went through despite all of my explanations. I wanted to make a payment but agent said it showed paid. So on April 12th I saw an email stating my policy had been cancelled. I tried to log into the account but they banned me from logging in.Therefore I called and spoke to Racian and explained the situation. He said policy was cancelled for nonpayment. I got upset because I explained all of the above and that I did not even get any cancellation notices nor nonpayment notice that should have arrived before they took any action.To make story short, I was able to pay the money due $714.12 and reinstate the policy. So the ISSUE began for this month. I have autopay setup and see that it is scheduled to withdraw $924.48. I then contacted cure on 5/08/24 to see why this amount when my monthly payments are $260.72. The agent said because I had a past due amount of $679.12. I then explained how it was paid on 4/22/24. So she said not to worry that she would contact account department and have them fix it. I saw no update to the amount due so on 5/9/24 I called and explained myself all over again! The agent said "not to worry" that she would contact accounting dept and have them post my payment of $714.12 towards the account since it was showing the amount due and the account should update.She even asked for my "best phone number" to call me back and til this day have not heard a resolution. I chatted today because my bill is due 5/14/24 and agent has no resolution and said the agent can't call back.So something FISHY is going on. I do not want my policy cancelled and seems like accounting took my payment and kept it for themselves! I need this posted to my account and the correct amount due be updated.

  Customer response

  05/15/2024

  
  
  Better Business Bureau:

   

  I just wanted to update you and inform you that I just got off the phone with Cure Agent Heather who apologize for all the inconveniences. 

  
  

  She saw the complaint and all the history. 

  
  

  I feel very satisfied now that all is resolved. 

  
    
  
  Regards,
  
  ******* ******** ***** 

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sunday 3/4/23 I was in a car accident where I was hit by another driver. I have been trying to get in contact with *********, my insurance company, all week. I have called every day, no one has been assigned to my claim and they continue to say they will get back to me. After looking at several reviews of this company, it appears this is typical of their business. I'm not sure what next steps to take as I need a car. Please help.

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
   I have received a response from CURE Auto insurance, I feel no further.
  action is needed.
  
  
  Regards,
  
  ***********************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/19 I have Filed a claim with my auto insurance for an auto accident. Have spoken with my adjuster from then until now but we are still on step two, getting the car inspected, shy of a month later which I believe Is BEYOND ridiculous. I have been calling pretty much every other day asking for a update hoping it will make them speed this process up not working. I have asked to speak to someone higher up then the person I am assigned to work with during this process and her supervisor doesnt answer the phone or return my call after leaving a voicemail. It is no way you can speak to anyone else to complain about this turnaround delay or speak with that will move this process along any faster. I was Also told I just have to wait until the inspector goes out to look at my car without any time sensitive applied to this task, because her I am a month later still waiting I also have a rental through this insurance company while I wait for my car to get fixed but there is a 30 day, 900$ *** limit well 30 days is nearly here and I asked will I be able to get my rental extended considering the insurance company isnt moving in a timely matter to get my car fixed. And my adjuster responded typically we cant extend it, but I will Speak with my supervisor. Knowingly I have No control over this process and basically they are saying I will be without a car to get back and forth to work and take my kid to school because they have no time sensitive deadlines in place. First time in auto accident and having to deal with an insurance company and I can say this is the worse experience. No documents or paper trail of initial claim or way to follow the process on my end. I have Been having to call for updates from insurance company and I had To make the calls to the tow company and auto shop in regards to getting arrangements for my car to get from point a to b. Insurance company hasnt made any of those calls as it is their job to, but yet I was stuck doing it.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Wife had accident totaling vehicle, company started out with low ball offer, had to pay for independent appraiser to get anywhere near a fair value. Then the drag there feet paying claim, been over 45 days, still waiting for agreed settlement because of this wait I have had to pay payments and interest on vehicle I can drive. The claim adjusters are rude, insultive and generally mean and non helpful and *** not know the laws and time limits of michigan

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩