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          Find a Location

          Astound Broadband powered by RCN has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAstound Broadband powered by RCN

            Internet Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            650 College Rd E Ste 3100

            Princeton, NJ 08540-6629

            Visit Website
            (800) 746-4726

            Customer Reviews

            1.13/5

            Average of 187 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            616 complaints closed in last 3 years

            226 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Astound Broadband powered by RCN has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              650 College Rd E Ste 3100, Princeton, NJ 08540-6629
              BBB File Opened:
              4/23/1998
              Years in Business:
              26
              Business Started:
              10/1/1997
              Business Incorporated:
              3/17/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • RCN
              Business Management
              • Mr. Jim Holanda, Chief Executive Officer
              • Mr. Chris Fenger, Chief Operating Officer
              Contact Information

              Principal

              • Mr. Jim Holanda, Chief Executive Officer
              • Mr. Chris Fenger, Chief Operating Officer
              Read More Business Details and See Alerts

              Customer Complaints

              618 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/19/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I'm being charged for equipment (2cable boxes) that was never in my possession. I did have cable services using an IPTV box that was returned and acknowledged by RCN when I cancelled my service. I have the tracking # and notes on my account that they have this equipment back. They are stating that I had 2 other boxes. I never had those boxes and they were never activated on my account. I have opened 3 cases to look into, but after 60days of getting the run-around, they still haven't provided any updates or resolution. They are still demanding payment for the equipment. This is about to get referred to collections. I need help resolving this issue and avoid this going to collections or small claims court.
              Read More
              Read 617 More Complaints

              Customer Reviews

              187 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tina A

              07/10/2024

              By far the worst company to have services with. I am moving out of state and called to disconnect on a certain date. Because my billing cycle ends 4 days prior to when I want to disconnect, they either disconnect on the cycle end date, which I cannot do because I need wifi until I move OR bill me the entire next billing cycle for a service I will no longer be receiving except for 4 days. They are incompetent to be able to prorate services and having good reputable customer service. I WOULD STAY AWAY FROM THIS BUSINESS, even if others are a bit more in price. You get what you pay for.

              Astound Broadband powered by RCN Response

              07/11/2024

              Hello, ****. We're sad to hear that you are no longer a member of our service family. Our terms and conditions were updating in the beginning of April 2024, and customers were notified via email/mail prior to the change. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. Please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject of the email if you have any additional questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******
              Read 186 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

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