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Review from Samuel H
1 star08/16/2024
I've just had the worst experience with RCN and I'm not surprised they have a 1 star review here.I reached out on August 14 to customer service to cancel my service because I'm moving at the end of the month. They confirmed that my service would be cancelled/discontinued on August 31. Then on August 15 my connection went down and I contacted customer service to resolve the issue. They informed me that although they had confirmed it would last until August 31, that my service had been disconnected early on the 15th and that the only solution was to resign up for a month of service at a higher rate -- I was only 11 months in to my original contract where I was getting a special introductory rate. All I wanted was for them to honor the original contract and the communication in which they confirmed when my service would be disconnected. They however would not and they best they could do was say "sorry"!I would highly recommend staying away from this company or being extremely diligent in how and when you communicate with them for any changes.
Astound Broadband powered by RCN Response
08/17/2024
Hi, ******! Thank you for reaching out to Astound Broadband. We spoke yesterday on Yelp and were able to resolve this matter for you. If you have any additional questions or concerns, please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******Review from Bob B
1 star08/15/2024
Fo the second time this week, Astound Broadband has had a significant internet service interruption in my area. We lost internet service at 8:00 am this morning and their best estimate is that service will be restored at midnight tonight. It is very difficult to work from home without internet service.Astound Broadband powered by RCN Response
08/16/2024
Hello, ***. Thank you for reaching out to Astound Broadband. At the time of your review, customers were experiencing an outage due to damage to our fiber lines caused by vandalism. Repairing fiber is a very delicate and time intensive process, and our techs are working as safely and quickly as possible to restore service to all affected customers. ******************** were restored around 7pm Pacific Time last evening. We're working with law enforcement to find and prosecute the vandals. We apologize for the inconvenience and thank you for your patience. Please feel free email me at ***************************************** with "Attn ****** BBB" in the subject if you have any other questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review from Seth F
1 star08/15/2024
I called to cancel my service one hour after my autopay hit my account. They were completely unwilling to refund me, after years of being a paying customer. They would rather have $80 then have me as a customer.Astound Broadband powered by RCN Response
08/16/2024
Hello, ****. Thank you for sharing your recent experience with Astound Broadband. We're sad to hear you chose to disconnect service, but we hope to serve you again in the future. We'd be glad to review your billing with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review from Pamela L
1 star08/12/2024
Since Astound bought out Wavecable the service has gone downhill drastically. We are left without phone, computer Internet for working and television constantly. Astound does not feel they have any obligation to reduce bills for interrupted service, in fact the bill keeps going up. Way too much to pay for the c*** service we receive.Astound Broadband powered by RCN Response
08/14/2024
Hello, ******! Thank you for sharing your recent experience with Astound Broadband. We strive to provide the most reliable service on the market. Let's take a closer look at your connection together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review from Rosemary D
1 star08/10/2024
I move from zip code ***** and turned my equipment in on August 6 to the business store in *****, Astound is still charging me for the entire month of August. Does not seem legal when they have all the equipment in hand. How can they charge when I have turn all the devices and equipment to the business. DO NOT get any internet or wifi from this company. THiEVES I will contact my congress person. Seems illegalAstound Broadband powered by RCN Response
08/13/2024
Hello ********. Thank you for reaching out to Astound Broadband. We're sad to hear you chose to disconnect service, but hope to serve you again in the future. I'd be glad to review your final billing with you. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******Review from Matthew J
1 star08/07/2024
Absolute thieves. Avoid this cancerous company at all costs. Your bill will increase without any notice and they will cut service off even if you are setup with autopay. Refuse to give support email or let you speak to a supervisor. I will encourage all 400+ of my tenants to go with satellite if they can.Astound Broadband powered by RCN Response
08/09/2024
Hello, *******! Thank you for reaching out to Astound Broadband. Providing affordable service and excellent customer care are two of our top priorities. Let's review your account together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******Review from conrad v
1 star08/07/2024
Since the Astound stuck its greedy fist into RCN service has been terrible! I have had multiple drops and at one point a full day of lost service that I never saw credit for. Literally what everyone here says, they increase pricing every other month, adding a dollar here and there until you look at a bill from a few months ago and you barely recognize it. Just called to ask for a reduction and after 20 min hold and an unsympathetic service rep, the call concluded with me terminating business with them. Luckily another service just got fiber at a fraction of the cost so **** it astound CYAAAAAAstound Broadband powered by RCN Response
08/08/2024
Hello, ******! Thank you for reaching out to Astound Broadband. Our goals are to provide service that is both reliable and affordable. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. We hope to serve you again in the future. You are still welcome to reach out to me at ***************************************** with "Attn ****** BBB" in the subject at any time. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******Review from Ched B
1 star08/05/2024
Worst internet provider, seriously go with the competitor. I called to cancel my plan and they still charged the next month because their incompetent customer agent did not submit the right request (also seemed that he hated his job so not a surprise). They ended up waiving it after listening to the recording and now they are trying to charge me for the equipment that I shipped the last day of my term since they received it two days later even though I was using their ***** label and their customer service rep confirmed I only needed to get it to ***** by the end of the term rather than their warehouse... They try to extract cash from you at every turn and you find yourself calling over and over again to find a solution (one agent even hung up because she couldn't figure out what they were charging me for and couldn't get a hold of her supervisor after I waited ~30 mins for someone to take the call).. Also, the deal they offer will run out after one year and if you don't call back to renegotiate their 'loyalty' rate they charge you double so be mindful of that if you still decide to use their servicesAstound Broadband powered by RCN Response
08/06/2024
Hello, Chedly! Thank you for reaching out to Astound Broadband. We strive to provide reliable service. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. I'd be glad to look into the equipment-related concerns that you mentioned. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family! -******
Review from Joe K
1 star08/02/2024
Its a scam:1: 20$ offer is actually 110$ after fees 2: "free unlimited mobile service" is actually 40$ a month and 20GB 3: esim transfer doesnt work, so now im stuck without a phone number and cant contact customer service 4: since i cant call customer service, my only option is the chatbot. The chat waitlist was an hour, and when an agent finally responded, we wasted 30 min going though security questions. They said let me look into it, then I got an automated message saying I havent responded (even though I wasnt prompted to respond), and now im at the back of the waitlist 5: the whole onboarding process takes days, and I still cant figure this outAstound Broadband powered by RCN Response
08/06/2024
Hello, ******. Thank you for reaching out to Astound Broadband, and welcome to our service family. We strive to make sure that installations go as smoothly as possible. I'd be glad to take a closer look at your account and ensure that these issues are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review from Paul L
1 star07/26/2024
TERRIBLE stay away from these THIEVES the reception STUNK kept on with spinning circle within a month I cancelled which was a few months ago now I just got a $215 bill my advice STAY AWAY from these THIEVESAstound Broadband powered by RCN Response
07/27/2024
Hi, ****! Thank you for reaching out to Astound Broadband. We strive to provide reliable service. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. I'd still be happy to review your account with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
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