Business ProfileforMiele, Inc.

Prior to buying the most expensive residential clothes washer and dryer in the industry I had questions about rebates and a pre purchase evaluation of Miele's customer service prior to spending over $6000.00. Miele was advertising a rebate of $400.00 per unit on their website. I called their telephone number and reached what sounded like a Spanish person with broken english. I asked about the total height of the units while on their lower drawers. He gave me the width of the unit for some reason, apparently not knowing the difference between height and width. He told me if I wanted an operator that I could understand that I'd have to call back. I called back to get a a **** with the same issue. **** up and called back and got another outsourced operator with broken english who told me he would have to transfer me to a department for "Pro units". The model number I gave him is not a pro unit. When he read back the model number almost every digit was wrong. I corrected him and he gave me the width instead of the height. I asked him about the rebate program and he gave me a telephone number to the "rebate team". I called that telephone number and got an American named ******** who told me she is not the rebate team but works with retail stores. She transferred me right back into the same outsourced system. ****** (from *********) didn't understand most of what I said and began quoting me rebates for Kitchen appliances when I hung up. This is THE WORST CUSTOMERS SERVICE OUTSOURCING that I've ever experienced in my 50+ years. These companies look at their own citizens as pariahs in need of benefits and healthcare and walk over them to third world human rights abusers just to make more money. Every phone line prompted me for a post call survey. They want us to manage their outsourced customers service but we don't get paid to work for Miele. 2cents of customer service for $6000.00+ worth of appliances? Someone in higher management needs to be fired.