ComplaintsforSDI Technologies Inc.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was trying to get the box template with the artwork for the Monster High bluetooth headphones and locker. I called and left voicemail to customer service and never called back. Please send it to me via email.

  Business response

  08/29/2023

  I spoke with the ************ and informed him that packaging templates and Monster High artwork are proprietary and cannot be shared with the public.  As there was no complaint regarding the product itself there is no further action necessary and this complaint should be withdrawn.

  Customer response

  08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reached out to ihome by email three days went by no response. I called there number listed and told them about my defective computer mouse that had stopped working on me. I had spoken to a rep and forwarded my concerns supposedly to the company resopnsible for the products. I was given a address to send my defecti ve mouoticese to that has been four weeks ago. I called and a rep said there was no number I could call to check on the progress of my mailed item. I was also told by a rep the address to mail to and I would be sent a new mouse. I called this week and a rep told me the business would be closing until next monday further

  Business response

  04/25/2023

  The customer was contacted and sent a new mouse via Federal Express (tracking #************).

  Customer response

  04/25/2023

  [I have received the new mouse via **** this week thank you for your cooperation,]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  *********************************************************************************************** Tuesday, January 3rd, 2023 V.I.P. Corporate Executive SDI TECHNOLOGIES ************************************************************************** ********************************** ************** &V.I.P. Corporate Executive TIMEX GROUP ***, **************************************************************************************** ************** Very Serious Complaint!Dear SDI Technologies and/or Timex Group ***, **** Executive:Good Morning or Good Afternoon to You!How is your day today in sunny ******, ********** and/or **********, *********** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I had received a Brand New Timex Large Display AM/FM *********** from your corporate office within the last year or so and have Never Used It and when I opened it up on Friday, December 30th, 2022 to use, it did Not Work Properly At All!When I set the clock for 9:00 a.m., it woke ME up at 7:30 a.m.!I know that I set it right and even checked it once the alarm clock went off to see if I made a mistake when I had set up the alarm clock and that was Not The Case!I am very angry and ***et over this because I need a Working Alarm Clock and I thought that Timex Makes Good, Working, Lasting Products!Now I am Very Confused!All that I want is to have the alarm clock kindly replaced for ME at No Charge!Here is some information that I was able to retrieve from the box for your reference and further review.Timex Large Display AM/FM *********** T227BQ-03042013(4) TEX Upc Code: 7 **** ***** 6 T227BQW If You would like ME to return the negligent product back to You for examination, then please provide ME with a ***** or *** label and i will return it right back to your headquarters, No Problem!If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: Voice/Messages/Text: **************.

  Business response

  01/17/2023

  After receiving notice of ****************** complaint from the Better Business Bureau, SDI immediately contacted ************** to inform him that we would be sending him a replacement Timex model.  Since we no longer make the specific model ************** wrote about we offered a comparable replacement, thus this complaint has been resolved with the customers desired resolution.  I am available to answer any questions you may have on this matter by calling my office at *******************.

  Customer response

  01/17/2023

  
  Complaint: 18676987
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***********************

   

  whoever responded here NEVER even provided their name.  just a phone number and extension.

   

  i just left a message there stating that whoever sent the clock to ME, it was NEVER signed for, NOR received by ME.

   

  ridiculous.

   

  please 

  contact

  me

  back

  at

  **************.

   

  thank you.

   

  sincerely yours,

   

   

  ****** *******************

  angry and upset timex customer

   

  /hps

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the iHome Timeboost (iBTW41) on Dec. 13, 2020 through Amazon. The product stopped working correctly after 2 1/2 months; too late to return to Amazon. Wireless charging became sporadic, and some of the LED time display lights stopped working, so that I could not see the time correctly. I contacted iHome Audio (a brand of SDI Tech) in July, 2021. As they do not have an email for customer service, the website directed me to ihomeaudio.com/support/contact; to fill out a webform. I did this and was contacted by the company to send additional details and pictures of the issue and given a case number #******. I did this on Jul. 30, 2021. I never received a reply. I tried contacting them this week to restart this but still did not receive any reply or acknowledgment.

  Business response

  12/23/2021

  To Whom It May ***************** am writing on behalf of SDI Technologies Inc. (SDI") as Senior Counsel with regards to Case Number 16381901.  ******************** contacted SDI on 7/30/21 regarding his iBTW41 stating that it was not working correctly.  SDI's customer service responded the same day stating they would replace the product.  ******************** did not respond until 12/20/21.  SDI responded within a few hours stating again they would replace the product.  ******************** filed this complaint 12/20/21.
  
  After receiving notice of Mr. ********* complaint from the Better Business Bureau,SDI immediately contacted ******************** to inform him that we would be sending him a replacement iBTW41.  On 12/21/21 SDI sent a replacement iBTW41 via *** #1Z8X76220395553906, and thus this complaint has been resolved with the customers desired resolution.  I am available to answer any questions you may have on this matter by calling my office at *******************.
  
  
  ********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩