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ComplaintsforUltra Beauty
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I noticed an automatic payment in the amount of $25.92 submitted to my *** *** account on November 24 2023 by this Company Ultra Beauty. I have never ordered anything from this company. I notified them via text chat. They verified that they also had no order number on their end and they would investigate and get back to me. That never happened. I really wanted to know how my account information was accessed by a company I never had any contact with. I have contacted them several times and have all transcripts of those interactions. At one point I was told by their rep that I had purchased from them anonymously. That is ludicrous as even when checking out as a guest you submit , shipping info, billing info and payment info. The problem is I never ordered anything from this company at all. How did they access my information . I was told on the final contact on that they would forward to their internal team, my bank would be notified and the refund would process in 8 to 10 days. The bank was never notified and the refund was never sent. There is some kind of fraud involved as I assure you I was not aware this company even existed.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1255 Route 17 South
ramsey, NJ 07446
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.