Business ProfileforAll Affordable Tree Service

All Affordable Tree Service (AATS) was hired to remove 8 trees, leave 0.5-1 tree's worth of firewood, and haul away all other wood. The day of the job, I verbally agreed some woodchips and a few logs (I defined as about 1-2 cut up logs) can be placed in a wooded area. I stated no woodchips should be placed along my driveway and asked they be cautious not to damage my neighbor's properties. I was left with: woodchips down my driveway, woodchips/debris/damage on 2 neighboring properties, excessive logs scattered on my property, and logs they claim are firewood but far exceed the 18" promised on the contract (some I pointed out the day of the job to be cut smaller but I later found hidden at the bottom of a plie of wood).There is a separate issue at hand being handled by one neighbor on his property as the company owner, ******, falsely claimed I had two more dead trees on my property that should be removed but turns out they were two living trees on my neighbor's property. They also damaged a third tree and now large limbs still hang.On Nov. 11, ****** of AATS came to assess the damage on mine and my neighbor's properties. During that visit she informed us that her father and owner of the business, ******, is not of sound mind and makes decisions on the job that are detrimental to their customers. She also informed us the men working the job disagreed with ******* decision to have the living black walnut tree removed but didn't stop him. She verbally took ownership of issues, admitted fault, and asked what she can do to resolve it.She agreed to my request for a refund since I don't want AATS back on my property for cleanup, but that we'd connect again after an arborists assessed my neighbor's damages. While my neighbor pursues his concerns, I requested the promised refund via 3 emails and 3 phone calls between Nov. 14-17.Given a verbal agreement was offered, I see no other option but for the refund to be granted. My neighbor was present for this agreement.