ComplaintsforRm Models Llc
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a couple of models worth $97.85 from this store on April 27, 2023 for my son with expedited shipping of 3-4 days and never received the items. I tried to contact them through chat on their website and email and only get automated response continuously asking for order information which they were already given. I also tried to cancel the order and requested a refund with no luck. I just recently found out through social media that Im not the only one theyve done this to. A review on ******* of this company shows that they scammed someone over a $1000. Heres the link to that review. Unfortunately I didnt see this prior to my purchase but I hope it helps to prevent others from getting scammed. ****************************Initial Complaint
12/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a model plane from them on Nov 25 and was charged extra for expedited shipping. Never received the model. Contacted them via their chat and email, got a message saying it would be received by the end of the week. Nothing shipped, no model received. Contacted again numerous times, no response. Then said I would leave bad reviews if no one contacted me, got another message saying the model would come right before Christmas. Never came. Asked for a refund, they said it was issued. No refund yet to my credit card and they are not contacting me back. I just want my refund and money back.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
PO Box 204
Raritan, NJ 08869-0204
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.