ComplaintsforCircle Chevrolet
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Circle Chevrolet , in **********, **,will not make a warranty repair for ongoing oil leak on my 2018 Chevrolet Colorado truck. They are being dishonest on their responsibility for the repair.Business response
12/18/2023
Thank you for the opportunity to reply to this complaint. After speaking with the Service advisor and the technician they both agreed that the customer had residual oil trapped in the frame rail. The technician had added die to the oil as a precautionary measure, but the customer had an oil change at another facility which spilled oil on the frame again. The customer was informed that we would reinspect the area. On his last visit we could not find any leaks associated with the work we performed. We will look at the vehicle again as a goodwill gesture if necessary. The advisor asked the customer to meet with him and the technician that worked on the vehicle to go over the work performed and to do a visual inspection together. The customer declined to meet with them.Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from their several years ago in march started having an issue, took it to them 3 times to diagnose, nothing. Got hyundai corp involved which set up and apt for me 5/24/23, Said I would get a loaner car, a special engineer would be there to look at my car with their tech to get a fix, if not fixable the ** might do a buy back. Went in was told sorry no loaner car, was called into the managers office like a child to be told sorry we have no apt, no loaner car no engineer here, no one told **. I said really I find that hard to believe I have 3 emails from my ** rep telling me its been set. ***************************** service mgr said yeah sorry. Now everytime I go there I get called into this guys office there is always a problem and an argument. For 3 hours I sat arguing with him, as he told me my ** rep lied. I called the ** and spoke to *********** who said ******* my rep called May10 talked to **** set apt. So they had to do a play back of all the conversations to see who was right, he said she lied to me. I had to leave, set another apt for JUne 1, he called me and told me now I have to pay, I said not what I was told my corp, he just called me back and told me well ** told me your case is closed so you will get no loaner car, you will have to pay, I asked for proof of this and he told me it would be legal for him to show me any proof my case was closed. I called ** my case mgr she said no your case is not closed they are not giving you correct info. She was calling them. This dealership is the BIGGEST joke in the world. They are suppose to stand by clients they don't, like to lie to people they also once cleaned a throttle body and did not reclamp it, telling me it was my fault the clamp was not put on, but not whats causing my issue. This is the employees you have as mechanics not putting pieces back together after they take off. Buyer beware. They are suppose to look at my car or they can lose their accreditation with HYUNDAI! Service mgr is a JOKE!Business response
05/25/2023
The customer came in on appointment and wanted a loaner which was not scheduled. Service manager spent time with customer trying to assist but we didnt have a loaner available. Customer stated that we were incompetent for not having the loaner. Service manager found the call in our system. Shared recording with customer ahowing that no loaner was requested. Service manager made new appointment with a loaner car. We dont understand why the customer is so interested in calling ** names? Customer is out of warranty and has told the service department that she is not paying for anything? We dont think this kind of behavior is acceptable. Customer has been to other facilities that were not able to solve her concerns. We are not required to repair vehicles for free, we may choose to not work on this customers vehicle. Very frustrating!Initial Complaint
03/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to circle Hyundai and Chevrolet to buy my daughters first car. We declined any additional coverage and in advertently after receiving her first bill I realize that they charged us 650 extra dollars for dent coverage that we said we did not want. I acknowledge that I signed the contract digitally But by that time I really thought we had agreed to all the terms and I had adamantly declined any additional coverage. I called ***** the finance gentleman and he agreed to send me a check for $650 which never came. I called twice more to try to follow up and still no resolution. I feel there was a bait and switch and I just want my $650 back .Business response
03/28/2023
Thank you for allowing us to respond. We processed the check from the 3rd party insurance company today and dropped it off to the customer. It was a slow process and we appreciate the customers patience.
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.