Complaintsformem property management corp.
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MEM property management is committed to providing maintenance and upkeep of premises at ******************* in *********, ** as a property manager. I have no issues with the results. My concern is that I received mail that stated that dues owed to the property management company have not been paid and that due to the nature of what I owe the account is in collections.At NO time was I made aware that I owed back dues and have received NO notification that I had a delinquent balance. I called MEM property management who stated that delinquent notices were sent in the mail monthly, which is absolutely false. I check my mail daily and know for a fact that no such notice was delivered to me. If I truly have a balance I will be happy to pay it but I refuse to pay collections and attorneys fees for dues that I was not made aware I was delinquent on.I have made several calls and emails to MEM property management for copies of the monthly delinquent letters that ***** at MEM stated I was sent. I have not received any items I requested nor any follow *** from *********************, to whom my issue was escalated to. In my opinion, whether purposeful or not, MEM property management company has been negligent in its reporting duties and I have suffered as a result of it.Business response
04/17/2024
This matter is in collections with the associations attorney I cant comment nor can I help in this matter. They need to follow the procedures and respond to the attorney whom had reached out to them for collections of unpaid maintenance fees.Customer response
04/18/2024
Complaint: 21587308
I am rejecting this response because:
While I understand the account is in collections I dont accept the resolution because my request to MEM property management has yet to be resolved. Please provide proof that I was sent monthly delinquent notices. If proof is obtained I will be happy to pay the outstanding balance.
Regards,
****************************Business response
04/19/2024
This "collection" matter is in the hands of the Association's lawyer, please contract them direclty, since this matter isno longer handled by this officeInitial Complaint
07/16/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
MEM property management company was contracted to provide management services for our ********************** (HOA) beginning in November 2018. During this period MEM without our permission of the Board took monies from our account in the amount of $14,700.00. Initially they refused to acknowledge that this had occurred. We ended our contract with MEM and requested the copy of our cumulative ledger for 2021 audit completion. They have not provided this document even though they have been paid up to date in accordance with our contractual agreement though the attorneys. We strongly do not recommend this management company . Greenwich *********** of Trustees. *********************** TreasurerBusiness response
07/18/2022
This matter it's being handled through the court system specifically, Superior Court of **********. This is a breach of contract dispute (mem vs. Greenwich Chase, individually *********************** et al.) mem property management has legal representation therefore this matter cannot be discussed or views expressed.
I suggest said complainant speak to their legal advisor.
No Waiver of Rights. A failure or delay in exercising any right,power or privilege in respect of this statement will not be presumed to operate as a waiver,and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.Business response
07/18/2022
Complaint was filed after BBB received the issue.Business response
07/18/2022
Good afternoon, on the advice of my legal advisors, I am not to supply said information, rest assured you can request such a docket number from the Courts, thank you.Initial Complaint
03/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Recently the *** fees have increased at an alarming rate. The fees condo owners pay at *********************** behave similarly to bank interest rates. Mem Property Mgmt along with CEO ***************************** need to find soulutions to reduce the **** cost for outside vendors maintaining this property.Business response
03/19/2022
I am sorry youre having this problem unfortunately we have not managed your community since June 2018 please reach out to your existing property manager and management company to have your question answered and resolved thank you
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Contact Information
65 Challenger Road
Ridgefield Park, NJ 07660-2103
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.