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            Business Profile1800warranty.com

            Warranty Plans

            Contact Information

            14 Countryside Lane

            Ringwood, NJ 07456-2742

            Visit Website
            Email this Business
            (800) 927-7268

            Customer Reviews

            3.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            14 Countryside Lane, Ringwood, NJ 07456-2742
            Email this Business
            BBB File Opened:
            11/13/2020
            Years in Business:
            5
            Business Started:
            8/2/2019
            Business Incorporated:
            8/2/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • 18W Holdings Inc
            Business Management
            • Mr. Ron Campione, Assistant General Counsel
            Contact Information

            Customer Contact

            • Mr. Ron Campione, Assistant General Counsel
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I took one of the ************ plans to safeguard me against anything unfortunate that might happen to my 2013 Audi Q5 Premium Plus. I have been paying my premium since July 2022 and never had any issues. A few weeks back I noticed some issues with my car including some liquid spilling onto my rim along with some more issues. I took my car to the Audi dealership and upon diagnosis, they found a few issues and suggested some repairs.1.) Upon inquiry I was told by the Audi dealership that the Claim for the axle has been denied due to some technical reason, I have been driving my car normally, with no accidents, no rash driving, and all and no fault of mine, I am not sure what more I could have done except for taking the car to the dealership as soon as possible and as soon as I noticed something with the car 2.) There is a difference of about $1000 USD in the hourly charges as well as the number of days etc. required for the repair between what warranty is approved and what dealership rates are I took ************ for my car based on ****** Reviews of your company as opposed to other companies out there who are not that great.I have been a loyal customer since July 2022 and want to continue being one. I would appreciate it if something can be done as a resolution and help me out as I am stuck with my car at the Dealership ****************** and the dealership is not willing to hold.With no fault of mine I am suffering, I took a policy with you guys and NOT others as your ****** reviews and word of mouth and your sales represented seem to have told me while selling the policy that you don't have to worry about anything, also reviews about you were good on ****** but my experience has been really really bad so far. NO ONE SEEMS TO BE HELPING ME OUT REQUESTING IF THE ISSUE ABOVE CAN BE RESOLVED AND HELPED OUT FOR ME.
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dan H

            06/11/2024

            This company is a joke! My 19 year old son got financed through his bank for his first car loan. We purchased a used car from a dealership ( which is a whole other complaint!) but anyways my son purchased the extended warranty for his car about 2 weeks later once he got some paperwork in order for the car. And after we found out his bank didn't offer a warranty. So the sales guy gave him a great pitch! $315 deposit for the max ******** super cheap monthly payments oh and ******** starts immediately. Awesome! So almost a month goes by and my son only drives the car 4 times a week to his job which is literally only 1.5 miles away from our home. One day he decides to go to a store in a neighboring town, so he hops on the interstate then comes home about 2 hours later. He says dad my car is making a funny sound. We check it out doesn't sound good. So he has it towed to our local ***** dealer. Come to find out he needs a new engine because there are metal shavings in the oil! And he's having a issue with the clutch! So they contact ***** warranty and they denied the claim and said that it is preexisting damage because the mileage is to low for the engine to have that significant amount of damage! So what is the purpose of purchasing an extended warranty on a used/ pre-owned vehicle if the company is not going to do their job!?? And they also mentioned he wasn't with in the grace ****** as well even though my son was told by the person he bought the policy from that the company waved the grace ****** so that they could get new and more customers with the fact that the policy would be active immediately.

            1800warranty.com Response

            06/13/2024

            We have reached out to the customer and the issue has been resolved.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

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