ComplaintsforMFC Offroad
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Complaint Details
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Initial Complaint
02/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I bought a 6 switch distribution center from this company. ******************************************************************************************** The product on the website and shown in the installation video ( **************************** ) is not what was sold. There is a single sheet pdf ( *********************************************************************************************************************** ) that shows what is in the box that has the newer, larger, item pictured, but zero information on potential fitment/interference issues for the new design.The new product has different dimensions and cannot be mounted as shown in the video(time 2:51-3:00), and when asked about this issue, with attached photos, was told I did it wrong (I tried exactly what the laughable instruction video showed). I was told to try pinching it between the computer and bettery tray instead of the original solid mount using actual bolts. This is a method that I do not feel is proper or safe for something involving electricity and that sits directly over the battery terminals on a vehicle. Also, prior to writing to the company I looked at said method before asking, noting it interferes with other parts of my vehicle, somethin else not mentioned in the video or literature. Ironically, the item depicted in the product photos and the video would have fit with no issues, if that was what they were selling.If the seller will not revert to the previous design they need to update the product photos and instruction video to cover what they feel is the proper means to attach said product, and some more thorough written instructions would be beneficial as well.Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a suspension package from MFC Off-road, got an email saying the order was received then heard nothing for 11 days so I checked back in on the order and it turns out the product is back ordered 3-6 months. They must have had that written very small at the bottom of the page because I would not have ordered the product if I had seem that anywhere on their website. I asked for a refund and they said theyll refund only 50% of the sale price because its a custom product which it absolutely is not custom you can order it from several different websites. They also said I agreed to the return policy terms that they dont have visible from any of the pages I visited while checking out. So just ****************************************************************************************************** stock, seems like a very poor business set up to me. Wanting to warn people about their poor business practice and really just want to receive my full refund for the product that they dont even have in stock on their shelves for another 3-6 months.Initial Complaint
07/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered in November of 2021, I never received product and they keep pushing back the date. I decided I cannot afford the money so I wanted the money back. Will not send itBusiness response
08/25/2022
******** received his order as expected. During checkout, when it comes to certain items, the customer clicks a box that they agree to the cancellation policy for this item. The cancellation policy clearly states that it is a non cancellable or refundable item due to us importing the product from *********. We pay up front and have it shipped internationally. Tracking shows that it has been received on the customers end, and his request to cancel unfortunately cannot be processed due to our policy.--Best regards,*************************CEO / Owner of MFC OffroadInitial Complaint
07/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This company mfc offroad keeps giving me the runaround on when my product will be completed and shipped. I have been told it has been completed three times now and that it would be processed and shipped still haven't received it it's been 5 months...Initial Complaint
05/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a set of drive shafts from MFC Off Road on June 25th 2021 and never received them. When I placed my order, the lead time was three to four months. After that time I reached out to the company and was told they were pushed back another two months. Each time I reached out, the time was always pushed out even further. Come March 2022, I was notified that the manufacturing company was not going to make them, and that I would be issued a refund. In April, I was told by the owner that I could expect a check by the end of the month. It is now May, and I have not received a refund.
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BBB Rating & Accreditation
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.