Business ProfileforKentucky Fried Chicken

On 5/10/24 I placed an online order from KFC. One of the items was a 12 pc bucket of chicken that was originally $31.99 on sale for $19.99. ******** delivered. There were only 8 pcs of chicken, the food looked and tasted horrible. It looked like 2 day old chicken. That is probably why it was on sale and they didn’t have enough leftovers so I only got 8 pcs. I tried quite a few times to reach the Rockaway Nj store but the phone just rang and rang or they would pick it up and hang up. When I finally got through they said it wasn’t KFC. I verified I had the correct number with another KFC mgr at another store. Called back till someone answered and I was told to contact ******** for a refund. I called ******** who submitted a refund request for the entire amount $92.99 who forwarded the refund and paper work to KFC. I called ******** again after not receiving refund and they said to contact KFC Still no refund or phone call so I called corporate at ***-***-**** and filed a case #******** on 5/14. They offered me $10 and I refused it as the food was not able to be eaten along with the missing pieces. The girl said she would send to corporate. I still did not hear back. Called today 5/21 and was told they could give me $20. I refused because my family went without dinner that might because the food was disgusting looking and cold along with being shorted 4 pieces. So they said it would go back to corporate for further investigation and someone would call me. No one is going to call me as they haven.t yet. I will never buy from KFC again and make sure all my friends, neighbors and relatives know how they treat their customers. I would rather have pai the $31.99 vs. $19.99 if I knew it was gonna be left over chicken and not ghave gotten shorted. sent back to corporate