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ComplaintsforCellaxs Phone Repair
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped off my daughters iPad Pro which she uses for her artwork and we use for our work. They promised me they would have it fixed that week for $100. I repeated over and over again what he promised me. We came back a week and a half later bc we were out of town and he said he had not even started fixing it and that he would call us back when it is ready. I called back the following week. Which is now 3 weeks that he had it in his possession. And he still did not have it ready. Said it would be $180 now. I told him that you promised to have it fixed 3 weeks ago for $100. Now you have to fix it or I want my money and iPad back. He advised it no longer works. So then I said you have to reimburse me for the iPad! When I went in person, he slapped the old, broken screen back on and gave it back to me with my deposit back. We went a month without it, and I still have a broken iPad. I want them to pay for a new iPad Pro!Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought working phone in for repair, it had a cracked screen. When phone was returned it was no longer operational. CellAXS refuses to make good and purchase a replacement phone. In other words, due to their work, they broke the phone and phone is no longer usable.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.