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ComplaintsforRockaway Dental Associates LLC
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On September 22, 2020, I entered into a service and payment contract with Rockaway dental Associates, located at ** ***** ******* ******** **, for the treatment of patient, ****** *********** DEPENDENT. We were promised Orthodontics services through a partnered company "Invisalign", to date, 4 years, the dentist is unable to complete treatment. They have partnered with "Invisalign" to offer patients with minimal corrective orthodontic work. I repeatedly reminded them that patient required Orthodontic treatment. I was manipulated and promised orthodontic services, unfortunately, after 4 years, they could not deliver because she required orthodontic dentistry. Dr. G***** assured us that he was capable to delivery despite overbite and crowdness of her teeth. They stated they are able to provide equal or better outcome as an Orthodontist. To date, she continues to have incomplete services because they are limited as general dentist. Dr. G***** failed to properly assess the work needed to be able to render the treatment and services. We are looking to terminate the contract effective immediately. We are requesting the refund the ** **** insurance paid out portion of $1500 for orthodontic and the ********** paid out portion of $2,295. In addition to any additional costs associated with same. ****** ********** has made alternatives to seek out an Orthodontist, who will be able to render and delivery the workmanship that Dr. G***** was not capable to deliver. KINDLY NOTE: I was unable to enter a complaint within the 1 year because the treatment time IS over 1 year, BUT typically under 3 years. He promised repeatedly to satisfy the treatment, but unfortunately, this is well beyond the contractual time. They are in Breach of Contract and are unable to satisfy the contract both in completing or delivering treatment and completing in a timely manner. We're seeking the already paid amounts to be refunded and any costs associated to complete the treatment as damages.Business response
08/01/2024
CareCredit has return the disputed amount of $2,295.00 back to the patient's mother, ***************************************, on 06/19/24. Thanks for all your help in this matter.************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.