Business ProfileforADP, Inc.

Seeking a Refund on charges to my account that I did not make. I was notified by Text from them purchases were made on 04-25/26-2024. I wrote a letter, dated 04-26-2024 stating these were NOT purchases made by **** also called them and requested that my card be "locked", they did lock it. The charges totaled, at this time was $300.47.I received 2 letters dated 04-26-24 & 04-30-24. The first one stated "that further research was required to resolve your dispute. It also stated that there was another charge in the amount of $65.08 to AutoZone #*** ******* ** that had not yet posted to my account. The next letter stated that a charge for $68.23 made at Target-T-**** Aurora ** did not post to my account so it has not been charged. [I believe this purchase was not processed because I had requested that my card be Locked] .They had also included a form "Statement of Fraud " that I was to sign and return within 10 days. I could not locate the form. I did not locate this form until the end of May. On 05-08-24, I received a letter from them stating "The investigation has been finalized and they determined that there was no error, No credit will be issued and this letter serves as final resolution to your claim, and that I had the right to request and receive the supporting documentation they used in making this determination" On 6-1-24 I requested the supporting documentation they used and submitted the signed form they requested that I finally found in my Apartment.This is their reply dated 06-12-24--"No Credit will be issued due to Business Decision" NO Supporting Documentation Was Included With this letter!!!! I did research where the purchases were made based on the store # which was included in their letters and neither are close to my home. AutoZone #0*** purchase was 5.44 miles away vs. the AutoZone close by is 1.09 miles and the purchases made at Target #**** is 8 miles away vs. the Target close by is 2 miles. *** would I shop farther away from my home??