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            Business ProfileScandinavian Airlines Systems

            Airlines

            Contact Information

            301 Route 17 Ste 500

            Rutherford, NJ 07070-2580

            (212) 332-2520

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            78 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            301 Route 17 Ste 500, Rutherford, NJ 07070-2580
            BBB File Opened:
            9/29/2005
            Read More Business Details and See Alerts

            Customer Complaints

            78 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I took Scandinavian airtime to Hamburg, Germany on April 8, 2024. I returned on April 19,2024. My luggage didn't arrive. I filed complaint with the airline, I called the phone number listed for delayed luggage and left a message. But no one is returning my calls or responding to my calls. I tried tracking my luggage with the reference number then gave me but it keeps saying they are tracing the bag. I am not getting answers and getting frustrated. First of I was seated with someone who had flu and I caught and spent all my vacation days indoors and sick. Please, help me to get answers from the airline. I need my luggage. I had to buy new stuff for hygiene because everything is in luggage. Please help me.
            Read 77 More Complaints

            Customer Reviews

            10 Customer Reviews

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            Most Recent Customer Review

            Alex D

            01/12/2024

            The worst in-flight food I have ever had the misfortune to try on any airline and I have flown all over Europe. This was the first time we returned our food uneaten. We were served "chicken masala" on the flight to *********, and a slightly more palatable "lasagna" on the way back to **********. I am not expecting a 5-star meal in economy, but frankly I would have been happier with a bag of peanuts.As a cherry on top, SAS then destroyed both of our checked in bags on the flight home and then refused to reimburse us because we could not provide receipts for our luggage (bought way before Covid). These were cheap generic bags in the $60-120 range, and we'll survive their loss, but it is sad that a company would value $200 more than their reputation and the return business of their customers.
            Read 9 More Customer Reviews

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            BBB Serving New Jersey

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