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Find a Location

Vetter Glass has 1 locations, listed below.

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    Business ProfileforVetter Glass

    Glass Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    177 W Newell Ave, Rutherford, NJ 07070-2239
    BBB File Opened:
    4/26/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    05/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We hired a glass company based on our contractor's recommendation to install a shower door and replace three skylights in the family room. Apparently, the shower door needed a special bracket to hang it from the wall which has now taken almost two weeks to fashion. Also, the work done (the owner was there but the inexperienced helper did all the work) on the skylights was shoddy. A day after installation, we experienced a major leak and the frame of the window came undone. Also, while taking out the old glass, the helper used a very small canvas to catch the glass as he smashed it with a hammer, leaving glass shards all over my floor, carpet and my front lawn. That work was done on a Friday and he promised to come back on Monday which was fine. On Monday, he asked if he could come back on Friday. I wasn't pleased, but I agreed. Friday came and he never showed up. He then tried to push the installation back to the following Tuesday, and I said absolutely not because it will rain before then and the windows will leak. I also preferred he not bring the inexperienced helper as it is clear he is not trained. The owner took offense to this and said I was insulting his integrity. He has now refused to come back and finish the work even though he was paid in full by check.I feel that because he was paid in full, we were no longer a priority and if we didn't fit into his schedule, he would push it back. I would prefer that he uphold his contract and complete the work, but it seems like he is refusing to do that.I fear my only option now is to lodge a compliant via the BBB and take Vetter glass to small claims court.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Edward M

    1 star

    03/31/2022

    I contacted Vetter Glass to install a new frameless shower enclosure and door in my newly renovated bathroom. Vinny was initially responsive, came to assess the installation requirements, and quickly provided a quote. Then when the installation started the problems began. The one day installation was not completed, and after many attempts to reschedule he has never returned. Unfortunately I paid my balance, Vinny told me he was coming many times, just never showed, and I am unable to use my new shower. I have since engaged a different contractor who has highlighted the many mistakes and errors by Vetter, including wrong size glass and upside door installation. Please do not use this vendor, unprofessional, poor workmanship, and my worst contractor experience ever. I am required to leave the minimum one star rating but the true rating is Zero.

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