ComplaintsforHarris Plumbing, Heating, Air & Electric

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested a check/ tune- up on my Fully Functional AC unit. Tech comes out dies his review. Everything is working as it should all green lights. I sign everything including one that says it was working when he left. Four hours later temperature is climbing in the house go to thermostat it is set to 72 the house is at 77? I try turning on the fan, nothing, lower the temp, nothing. Check all the breakers, nothing. Call them at 7;30 PM to get someone out now that I signed up for there service. Next day , STILL WAITING. I want my money back.

  Business response

  07/02/2024

  ************, 

  Thank you for the opportunity to resolve the issue with your system today. The technician reported your system is now fully operational. 

  Sincerely, 

  Harris Services

  Customer response

  07/02/2024

  
  Complaint: 21930625
  
  I am rejecting this response because:
  
  I dont believe I should have to pay for the Tune- up when it was your technician that caused the problem with a system that was in fine working order.

  I should be refunded the $59 for my inconvenience of no AC in July because of poor workmanship. Remember the problem occurred within hours if not at the time your technician on site- 

  yes, I agree my system is working again like it was working before your Tune-Up.
  Regards,
  
  **********

  Business response

  07/29/2024

  ************,
  
  Thank you for your response and the opportunity to resolve.  Please look for further email communications today. 

  Harris Services 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year called them. Was an electrical issue, but they drummed up charges that eventually they returned after I reported them on the site. I figure they'll remember me and won't rip me off...nope! Same problem, but this time was told I need a new unit starting at $14,000. Insisted almost, and a finance person can be at my home in 2 hours! How convenient! Got another opinion...it's electrical again and unit is fine! How many seniors does this company rip off? How many lay people who are too shy to speak up have they ripped off!??? I'm done! They need to be stopped! It's gouging and it's dishonest!

  Business response

  07/15/2024

  Vita, 
  
  Thank you for the opportunity to resolve the issue.   We appreciate your business. 
  

  Have a great day, 
  

  Harris Services

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First of all, I am a combat veteran amputee. My heating system worked normally, I would set it for 68 degrees and the system would cut off when it reached 68 degrees, but it had a loud rough start when it "kicked on".On February 9, 2024, I asked for a HARRIS technician to come out and assist why the **** system was loud/rough when "firing" up. So, a tech named ********************* comes out (he told me he has 5 years experience). I turn the system on and when the heat systems turns on, **** verified that it was a loud, rough start. We go to the furnace unit in basement, **** tinkers with the "in line gas valve" and pokes here and there. We restart the system on and off, it's FIXED, there was NO loud, rough start! We did this 4-5 times and it was perfect!. **** even said that "the system was running normal and everything he checked was good". You would think I would pay him for his services and he leave. Not that easy, so **** says to me he needs to call his "supervisor", he goes outside and talks on the phone for ***** minutes. All of a sudden, he has "many tests" to run, and I ask him WHY, it's normal now, **** insisted on the checks (I am skeptical at that point). I am observing him the whole time, again he checking things and everything is "normal". But then he removes the "limit switch", and tinkers with the vents behind it and he says I see no cracks or anything while he poking a screwdriver around. I asked him "why did you take that off", he said he had to check. He installs the limit switch back on. All of a sudden my heating system WASN'T kicking off when it hit 68 degrees. BUT THE HEAT was still running, when you checked the floor vent to check temp, the floor vents were blowing 114 DEGREES and STILL running! I was sweating in the house!, It was HOT and he kept denying the limit switch had anything to do with the thermostat (it's OBVIOUS what he did to the limit switch was causing this, COMMON SENSE). He was lying of course. Anyone can read up on the "**** limit switch" DOES work with thermostat. It was evident he was trying to "run up the bill". I told him to get out and I wasn't paying anything because now my problem was much worst. STAY AWAY!

  Business response

  03/01/2024

  ******************,
  Harris received your call on 2/9/24 requesting a service call with your heater not properly functioning,possibly the gas valve needing to be replaced or adjusted.  Job # ********.   The technician evaluated the issue and was able to cycle the unit, no aggressive sounds as reported.  The technician proceeded to check the heat exchanger to perform additional testing.   When the tech explained the testing, he was performing, you told him no, used vulgar language told him to leave your home.   The manager called you and was hung up on.  At Harris, we make every effort to ensure our customers are satisfied.  We also value our employees and their safety.

  Sincerely, 

  Harris Services 

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My furnace was working fine- but I saw an ad for a $79 heater check up and thought that was a good idea.The tech from Harris came over December 12. He convinced me we needed $2318 worth of work - and he took a down payment of $1159 A couple hours after he left - the heater stopped working.I called the tech and was told they couldnt come back for six days - when the follow-up work was scheduled -which would have left my wife and I (both seniors) without heat for six nights two weeks before Christmas.I canceled the job - and had a different company come out - they fixed it on the 14th - for a total of $435 Harris did refund most of my money -but they kept $150 for a restocking fee, which I obviously think is not fair

• Initial Complaint

  12/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had an annual service done on 12/21/23. The service tech did the service, tried selling us on two separate occasions 24k and 12k. After he left our heat/furnace did not turn off for hours. Harris got someone out there that night for us. The original service tech left some sort of jumpers on our unit to keep it running. It was simply removed and it powered off shortly after cooling down. Two days later 12/23/23 our unit will no longer turn on. We have our 10 month old in our house right now with no heat and currently no one is out here to fix the issue that they caused. Im not sure what the resolution is for us, the solution isnt for us to have our daughter sit in a freezing house though. Christmas is in two days and Im afraid they completely fried our unit by leaving it running so long. Not only is the unit potentially ruined, but this is time we will not get back during our babies first holidays.

  Business response

  01/04/2024

  ****************, 

  Thank you for the opportunity to resolve this matter with you.  The technician dispatched on 12/24/23 resolved the issue and the system was working upon his departure.   We apologize for the inconvenience caused during the holiday with your family.  We appreciate your business and look forward to working with you again. 

  Sincerely, 

   

  Harris Services

  Customer response

  01/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially used Harris, Plumbing and Heating are year ago when a problem occurred and I was overcharged so they insisted that I stay with them as a customer and gave me a free one-year maintenance plan. They called me and scheduled an appointment for them to come out and maintenance my Unit I have not had any problems with my unit. It was working absolutely fine. When the person from Harris Plumbing came, he spent less than half an hour and then insisted that I sign his computer board for his visit. Call me later on to find out that the company is charging me $1000 for the visit. The company even threaten to come and take the Freon back o My units were well-maintained, and did not need any Freon.Ive been getting phone calls from the company telling me that I owe them money when in fact, last time I spoke to them they told me theyre going to refund the maintenance program that they gave me a free of charge, even though they overcharged me last time and threw that in as a Thank you and not wanting to lose me as a customer very unprofessional, calling me with threats, telling me theyre going to empty out my AC unit if I dont pay.

  Business response

  11/22/2023

  Ms. *****,
  
  ************** completed the work on 03/22/23.  Once the work was completed, you stated to ************** that you had to go to the bank due to the lost credit card and you were not able to pay the bill until it was resolved.  You stated you would call the office and pay the bill once the situation with the credit card was resolved.  We offered to remove the equipment if you did not have the funds to pay for the services, you became angry with us and have not paid the bill.  The balance of $1358.63 is due.
  
  The refund you are referring too, you called on 7/27/22 to state your concerns about our electrician. You were given a credit of $39 for the Service Charge and a free year membership.  You are not *********** a refund for the *** Service Plan as the plan was added to your account for free.  We scheduled another technician and you called to complain about him as well. 

  We welcome opportunities to ensure our customers are completely satisfied.  

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed to have a water pump installed, hot water flush, and flow sensor done. However, after the tech arrived 2 hours late and then left for another 2 hours, he stated a hot water flush and flow sensor cannot be done and he highly doubts anyone said that to us. They sent an invoice that still reflects those services. The job was not completed by the tech because he installed the water pump incorrectly and only hand tightened the bolts. He proceeded to state that it needed a foot valve because he couldn't get it working. It did not need a foot valve, because again it was installed incorrectly. They did not have the correct voltage connected and the bolts were not tightened. After receiving a service call from a Qualified Well contractor, he primed the pump and corrected the voltage and water flow and pressure are back to normal. Upon further research, it is clear that harris plumbing company is not a qualified well contractor and are not properly licensed to perform well services. We have issued a payment through **************** on 10/6/2023 in the amount of $2,375 which was supposed to be a deposit for services completed. Services were not completed and a water well jet pump does not cost $2,375. We are more than willing to pay for the equipment but a refund is definitely do. No one has contacted since then to even apologize for the fact that their tech did the service incorrectly.

  Business response

  10/24/2023

  Mr. and *********************, 

  Thank you for the opportunity to resolve this matter. Per the agreement between you and Harris Management, Harris will refund you in the amount of $3035.   Documentation has been sent to your email.  Please review and provide your electronic signature, the refund will be promptly processed. 

  Sincerely,

  Harris Services

   

  Customer response

  10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Replace the gas regulator on my gas tanks. Harris delivered two full tanks of propane to my house and left, leaving a leaking regulator. It been a month now and two complaints to their "propane ***** that has no service techs there is noone in the **** this week..apparently. THAT was what I was told when I called to complain that I had to turn the tanks on to cook, and off when I was done with it. They sold me$600 worth of gas and I can't leave the valves open because it's LEAKING. I will need to use this gas soon as winter is approaching. I wanted Harris to call, or text when they finished the repair, which should have taken 30 min at the most I STATED this to the customer service rep that answered my calls BOTH times. Two days ago they sent a tech who climbed all under my house, UNNECESSARY WORK, he claiming he couldn't find a leak,,SMELL THE REGULATOR, THAT WAS MY COMPLAINT not the pipework! if it's working properly you shouldn't smell gas. That's all I want done, REPLACE THE REGULATOR! They NEVER called to say they fixed the problem, because they didn't, it's STILL leaking! I wanted the phone call/text as confirmation that my gas is not being wasted. Just replace the regulator that's the problem ,, ITS SIMPLE, don't complicate this

  Business response

  10/21/2023

  We have been out to this customers home 3 times now for a gas smell complaint. All 3 times, we have not found any leaks or a leaking regulator. The homeowners wife was home at the time of the last visit and even stated she did not smell any gas either. We assured her there were no leaks. This issue has been taken care of. we will not replace the regulator when there is nothing wrong with it. 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 2, 2023 Harris Plumbing came to our residence due to a water backup from our kitchen and bathroom. It was determined that the main drain pipe was damaged. In order to repair it Harris had to cut out a section of our downstairs bathroom floor through concrete to access the pipe. Attached you will find pictures showing portions of that repair in which the open pipe that the toilet was seated, has rocks from the concrete. You will also see pictures of the concrete flooring that was replaced. July 25, 2023 Harris Plumbers were called because of sewage pouring out of the replaced downstairs toilet. The sewage from that toilet poured into the family room. You will find pictures of the sewage on the flooring. It was determined that the sewage backed up because a large rock was found in the drainage pipe blocking water and toilet paper. There is an attached picture of the rock in the drain as well as a picture of the rock after it has been removed. The rock is clearly part of the removed concrete flooring that fell into the toilet drainage before it was covered. You can see the blue tape cover in the picture after the new concrete flooring was put down. During the search for the cause of the sewage back up it was discovered that the main pipe that was originally replaced was not properly sealed. When ***************** tapped on the main pipe the cap fell off and sewage rushed out onto the floor, onto the plumber and onto the heater. You will find the bill from **** Oils inspection for damage to the heater after the incident.As the damage was incurred as a direct result of the rock in the uncapped pipe during the demolition, the attached invoices need to be paid for by Harris Plumbing. Damages have been incurred to the family room flooring, water covering the flooring and seeping into the underlayment could be a cause for mold, need for replacement of bathroom molding, cabinet and repainting, and payment made to **** Oil for the heater inspection.

  Business response

  09/20/2023

  Mr. and ***************,
  
  Thank you for the opportunity to resolve your complaint.  Based on the communications, Harris has agreed to refund you in the amount of $1,500 once the Customer Satisfaction Agreement is signed.   Harris will honor the warranty for the work completed at your home. 
  
  Sincerely, 
  
  Harris Services

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  7/24/23 I called for a hot water heater repair, I was advised that there would be a 39 charge for a technician to come out and diagnose the issue, they would then provide a quote for repair or replacement of the issue. I had already spoken to the manufacturer of the hot water heater and they sent me the needed replacement part. I was unable to install it and this requested Harris service. The technician told me I had the part crossed, he installed the parts correctly by s******* then in and tightening. I was only told of a charge of $358 after the service was performed. Which had I been advised prior to service I would have declined. This is an improper business practice at the least but possibly a crime. I paid as I had no other option at the time. I didnt want them to try to place a lean on my property or have to do fight it in court. I was also given an estimate to replace a like hot water heater in the amount of $3,500 which is outrageous and indicative of predatory pricing practices. e.g. Telling customers unit needs to be replaced when it isnt necessary. The technician advised the unit was old built in ****, the manufacturer stated that by the serial number the unit was built in 2014, which every technician knows, so the saying it was from **** was a clear attempt to have you replace the unit.

  Business response

  07/26/2023

  **************, 

  Thank you for the opportunity to resolve this concern with you. The plumbing manager contacted you to discuss your concern. After discussing the issue, you both agreed to a refund in the amount of $222.00.  The refund was issued to your credit card on 7/25/23. 

  We look forward to doing business with you again. 

  Sincerely, 

  Harris Services

   

   
  

  Customer response

  07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩