Customer ReviewsforCrimson Legal Group

Only pay on one account. Never resolve my other account. I was to be finished this August 2022. Now I am paying a lawyers firm for another year. In the very beginning the representative had me to stop payments on my ** accounts and found out a month later that the ** was to repossess my automobile if payments were not caught up, which affected my credit showing two months late. Very disappointed in thinking I would be free in a free days, but left with a **** of almost $3,000 owed.Worst mistake Ive ever made dealing with this misleading company, Crimson Servicing.

Dear ********, we understand your concerns and we have tried contacting you following this complaint but you have remained unresponsive. Please feel free to contact our customer service department so we can review your account in detail and answer all your inquiries. To address the creditor that was removed early in your program, Nova UA ********************* this was done for your protection. Unfortunately, you did not disclose to our representatives that this loan was secured by your vehicle. It is procedure to ask our clients if the debts enrolled are secured or have any collateral attached. If you would have made us aware at time of enrollment, we would have removed it since we only service unsecured debts. By the time you advised us that your car was in jeopardy of being repossessed in September 2019 after 2-missed payments, we immediately removed the debt from the program and encouraged you to continue paying on the loan to prevent that from happening. This was a result of miscommunication. We rely on clients to disclose certain information about their debts, which in this case, we were unaware. Moreover, we serviced 2 accounts in your program: Lending Point and Discover with an estimated total debt of approximately $11,000.00. We settled you Lending Point account at 45% which saved you on principal alone $3,500.00. You are debt-free with this creditor. More recently, we reached an agreeable settlement with **************** Attorneys at Law who are handling your Discover account under litigation status. Due to the nature of the debt, the offer was higher than what we quoted you. The opposing counsel accepted an offer of 75%. The balance of this debt was $4,593.17 and the amount settled for was $3,444.87. We are making the first 2 payments on this settlement to the creditor from your escrow ($287.08 that cleared on 7/29/22 and $287.08 due on 8/29/22). You agreed to make the remaining ***************************************** the amount of $287.07 per month. When the offer was presented to you by your account manager, you could have declined it but instead, you accepted it. Your final program payment to Crimson cleared on 8/1/22 in the amount of $239.39 (this was a reduced amount). Moving forward, you have no financial obligation to us. We will complete your program once your 2nd settlement payment is sent and clears with ****************. We understand it can be frustrating having to pay the creditor in addition to what you were quoted, but our program is based on settlements at 42% which is a good-faith estimate and based on industry average. We cannot obligate the creditors to accept a lower offer despite our efforts to do so. Through the lifetime of your program, we provided you with legal representation and we reached settlements on both of your accounts. This resulted in you saving money in principal debt and more importantly, in interest.

Really 0 stars! I consolidated 2 Loans I March 2020, my payments are $352.00 and were suppose to been paid with negotiations in March 2023, according to my debaters they have not paid the first payment on either Loan! I have confronted them about this and they keep saying I still owe 32 payments and they don't know what I mean? I have my original spreadsheet and where they withhold my $$$ every month...Going to my Bank!

Dear ****************, we have reached an agreeable payment resolution with your largest creditor ************* We have you in an active term settlement that is scheduled to conclude in March 2023. The firm is submitting payments to satisfy this debt. We have saved you over $7,000.00 on this debt alone. Further, your dedicated negotiator is working to settle your remaining account with Citibank. You are enrolled for a 32-month program and have up-to-date submitted 20 total payments in the past 24-months. We are diligently working to eliminate your unsecured debts and we have made several past accommodations in your favor. Your account will be placed on hold as we attempt to communicate with you.

After 2 years with them and paying $357 a month they have only been paying 1 credit card at $75 per month and nothing at all to my other creditors. What are they doing with my money?? Not paying, that is for sure. I am trying to figure out how to cancel.

We are sorry to hear you are dissatisfied with the progress of your program and we wish you would have brought these concerns to your dedicated customer service representative during your weekly check-in calls. ******* has been in contact with you, providing updates on your account and could have addressed your inquiries. As an overview, you signed up for our program in June 2020 and made a 1st payment on July 15th, 2020. You are now coming up on two years of enrollment. Up-to-date we have settled 2 out of 5 accounts. You have an active settlement with ***** Fargo and we are submitting monthly payments in the amount of $275.00 as this time to satisfy this debt. A large amount of your monthly payment is either allocated to your creditor in an active settlement or set aside for the repayment of your debts. Please remember you are in a 52-month program and in that time frame we will reach agreeable settlements with your remaining creditors and you will become debt-free. We can expedite this process and provide faster results, but that is contingent to the availability of funds. We will continue to service your account as you directed us to do so and hopefully answer any concerns you may have.