Customer ReviewsforThe Children's Place Retail Stores, Inc.

I placed a order on July 23 to my son in ******* but he never received it and the children place refused to refund me my money back

I will never shop with anything associated with Childrens Place again. To begin with, I have had an account with them for 10 years. I placed an order online August 6. Within that order I placed were 3 pairs of jeans that I measured for and bought according to THIER size chart. The jeans were marked at $29.95. I had a 20% off coupon and had them shipped to store for another 10% off. Making each pair of jeans $18.88. Received order. ***** dont fit even after measuring them. They are small and run small. Ok. No biggie. Then I went to ask for a straight exchange. Told me to go to store to exchange. Well these are online exclusive jeans so I cannot. The jeans today are $49.95 ( it is August 19th) they told me that I cant return my jeans (that I paid $18.88 for) and they will refund me and I can buy the jeans back at the price they are now. What kind of nonsense is this??? I cant do a straight exchange??? They offered me a 30% discount but each pair of jeans would STILL be $34 apiece. Double the price that I paid for them. Plus I already paid my credit card off so a refund would do me NO good. I cannot and have never ever heard of such company not offering a straight out exchange. This is highway robbery and I will take my business any other way but with them. Closed my account and I will never be shopping with them again. I cannot believe they would force a customer to pay any additional for something that they ALREADY purchased. I did not want a refund. I did not want anything else. Just a bigger sized jeans. Do better childrens place.

Terrible company I ordered my daughter school uniforms on 08/03/24 and paid for express shipping called customer service and was told I had to wait 10 business days to get a refund waited ***************************************************************************************************************************************** the same location since the 3rd refusing to refund my money!!! Im highly disappointed and frustrated will never order from this company again

I placed an order last year and only received part of it. The remaining items, worth $31.68, were shipped separately but never arrived. After contacting customer service and requesting a refund, I was offered a $30 store credit instead, which didnt cover the full amount I paid. I accepted the credit because the representative said a refund wasnt possible. I was assured the credit would never expire.Today, when I tried to use the credit, it was not available. **************** informed me that it had expired after 45 days and offered me a $5 credit instead. I explained that I never received my order and a $5 credit wouldnt compensate for my $31.68 purchase. After requesting to speak with a supervisor, I was told I could only receive a $20 credit due to their policy, and there was nothing more they could do.I am extremely upset that I have been forced to give my hard-earned money to a billion-dollar corporation without receiving my order. I have been a long-time customer of The **********************, and it used to be my favorite store to shop for my daughter. However, this terrible customer service experience and their inflexible policy have left me feeling hurt and frustrated. *** never encountered a situation where I paid for an item, didnt receive it, and was offered a lower amount in return. This feels like corporate robbery.I was prepared to check out an order for more than $350 today, but after this experience, I will spend my money where it is appreciated and respected.

I placed an order with the Children's Place for school uniforms for my granddaughter on July 29th. I received tracking for that order on August 5th showing **** was awaiting the item. It is now August 14th and there has been no movement for the order and it is still showing **** awaiting item. I reached out to Children's Place on August 13th to request status. The rep I spoke with was not helpful and stated they have 7-10 business days to get the order delivered. It has already been 12 business days since the order was placed. I received a follow up email after the call which stated the reason for my call was to request information about casting (having my child model for the company)! I reached out again today August 14th and there still no resolution. I was told I will have to wait until August 19th to file for a refund. It is apparent that the shipment is lost but customer service is unwilling to process a refund. I have spoken to a manager and to no avail. I will never order from or shop in a Children's Place store and I encourage other people to be aware if you encounter any issues with your online order you will receive no help to resolve the issue from this company.

I mailed back 5 pair of uniform pants that did not fit in less than 30 Days and I received an email stating I will not get reimbursed due to sending back after 45 days. This is untrue and I have sent several emails and I am getting ignored and no follow up. I will never order from them again due to the dishonest service.

I placed an order July 2nd. The order was never delivered. I submitted a customer service ticket about the issue to request a refund but received no response. I attempted to call customer service and the line stated "high call volume please call another time" and I was hung up on. The order shows it was never delivered on the tracking site. I had no way to get a refund from the customer so had to dispute my credit card charge. Will no longer be ordering online from this vendor.

I received a coupon in the mail (for $10 off a purchase of $20 or more). I used the coupon: placed an online order for pick-up in the local store for an in-stock item. They cancelled my order. I reached out to customer service explaining the situation and letting them know that the coupon was never restored. They took over a week to respond, and basically said "too bad". I responded again saying that I was never able to use my coupon because they cancelled my order and asked them to do the right thing by their customer, but they still have yet to respond and it's been another full week! This company doesn't care about their customers and has such horrible and slow customer service.

I placed an order and received one item I did not order..... I did not receive an item I paid for. I emailed three times asing for a refund and submitted several requests for refund. No response from customer service. I just want a refund for the item I did not receive. I will never be ordering again!

Do not get a credit card from this company. Once you pay your balance. Theyll hit you with a 37 dollar late fee claiming your bill was paid late. Even though it takes them days to even pull the payment from your account.