Customer ReviewsforThe Children's Place Retail Stores, Inc.

Do not get a credit card from this company. Once you pay your balance. Theyll hit you with a 37 dollar late fee claiming your bill was paid late. Even though it takes them days to even pull the payment from your account.

I placed an order with Childrens Place on May 19, 2024. I received the package in May 28th only to find that I had gotten four items that I didnt purchase and was missing four items. I reached out to them and the representative sent me a fedx shipping label to return the items I order to receive a refund for the items I was missing. They recieved the items on 6/6/24. I was told that I would receive a refund bl3-5 business days which was 6/13/24. I checked my bank account and no refund. I called again this morning on 6/17/24 only to be told that I still need to wait an additional 3/5 business days! This is not right and they should be held accountable for their actions!

I ordered items for a newborn baby boy gift for coworker. Instead of the items I ordered I received clothing for girls size L. My order was $54.09 and the total for the items I received was $28.77. Tried to get it resolved through the app and email, but they asked me to call the customer service line. When I called I was on hold for a long time to be told, they will send a shipping label for me to mail wrong items back. After they receive they will look to see what happened, and after that they will issue a refund. Then they informed me that I would not receive the email in ***** hours. This online order already has taken way more time and effort than it's worth. I will also have to go to store to purchase a gift. I will NEVER order from them again and I would advise you to do the same if you don't want to waste time and money.

I ordered from The Children's Place website out of convenience, and they sent me the wrong size toddler shoes. I messaged the company and the reply I got was a standard message on their return policy. Instead of sending me the correct size, now I have to go out of my way to return it and I still don't have the correct size for my daughter. Now I have to order shoes from somewhere else instead of them just sending me the right size that I ordered. Case ID: **********

This company is a complete joke. The clothing barely makes is through one wash when it arrives in good condition. Despite this, my daughter likes their designs so I continue to order from them. Recently I ordered a pair of jogging pants that came completely ripped down the middle. I emailed them on April 9th and never heard back. On April 24 I called and was questioned for 10 minutes about the item- with the associate implying that I damaged the pants. After being on the phone for 30 minutes I finally got them to agree to refund me the amount I payed, but they refused to refund the amount I spent on state tax. I've never heard of this from any other company. This company has the WORST customer service I have ever encountered. I'm sad I even have to give one star.

I am writing to file a formal complaint against Children's Place Store regarding the handling of my recent order. On March 1, 2024, I placed an order for my son's school clothes, with an expected delivery date. Despite repeated attempts to inquire about the status of my order and seeking assistance through various channels, including contacting the store via ********* my concerns were ignored.Throughout the waiting period, the website continuously indicated that the clothes were "in transmission," suggesting they had not yet arrived. Despite diligently monitoring my email for any delivery notifications, I never received confirmation that the clothes had been delivered. The only correspondence I received was a notification about a $10 discount for future purchases.After enduring an extended period of uncertainty and waiting, I was informed that my order had been canceled without prior warning or explanation. This abrupt cancellation, coupled with the lack of communication and assistance from the Children's Place Store, has left me deeply dissatisfied and frustrated.I kindly request an investigation into this matter and appropriate action to address the mishandling of my order.

Thechildrenplace.com doesn't care about the customers. They never shipped my items, it's in a "preshipment" for 10 days now but they charged my card pretty quickly. I tried to contact them three times about my $90 charge but no resolution. I ended up disputing the charge with my credit card company.I recommend avoiding this company and shop somewhere else where your business is appreciated.

Order 2 pair of jeans for my son, they did not fit him so I sent them back via ***** paid for my own shipping. When the return was processed they only refunded me for 1 pair of jeans. Ive since put in online inquiry, nobody has responded. Ive also called their ************ phone number and most of the time their closed but when I did reach someone she argued with me there was only one return but why would I keep 1 pair if theyre the same size and they didnt fit my son? She said she would escalate the situation to a higher up and they would return my call in 48 hours. Its been longer than 2 business days. Im tired of trying to get a hold of them and their only open when Im also at work and have zero time to call. I just want my full refund!

They sent me a coupon for $10 off my purchase valid until the middle of the February. When I attempted to make my purchase on February 3, their website said it was expired. I placed the order anyways, and emailed support with screenshots showing the coupon was still valid - more than a month later, they reply and say that the coupon can only be applied at the time of purchase... ignoring the fact that I clearly tried and something was wrong on their end. Take my warning, if they send you a coupon and you try to use it well within the window and it doesn't work... just abandon your cart, they won't offer any assistance.

I placed a large order for Christmas for my children. The order was shipped in three separate shipments via ****** the first shipment was marked delivered by ***** in which I didn't not receive my package the driver for ***** that ran that delivery dropped another package off at my house from a different place an online order was made and told me his device shows another package for this address on his truck but he cannot find it on there and that there was another driver in the area maybe it was placed on his truck. Well needless to say that package was never delivered to my address. I have reached out to children's place on several occasions, the first time a lady named ***** got back with me and stated that they would have to file a complaint with ***** I have tried finding out a status on this and have received nothing back as of 1/11/24 and the first complaint from me to them was 12/20/23. I was still charged for all the merchandise but did not receive it all. This was not only part of my children's Christmas but also there winter close that they don't have now to wear in this cold weather and this mother is furious.