ComplaintsforJuvia's Place
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I PLACED AN ORDER WITH JUVIAS PLACE ORDER WAS 'DELIVERED' BY THE POST OFFICE BUT I DONT HAVE MY PACKAGE BECAUSE IT WAS STOLEN ...***** ADVISED ME OH WELL WE DID OUT SHARE GO FIGHT WITH **** ...THATS IT THATS THE RESOLVEInitial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased several items from them but upon checking out, apple pay changed my shipping address without me realizing it. I reached out and they offered me no help. I paid $17 each to have my 3 packages intercepted and sent to the correct address. Yet, somehow one of my packages returned to them. I reached out to let them know that I would like a refund at this point because I have paid a large sum of money and just can’t seem to receive my item. They insist that I either pay to have the item reshipped or accept a store credit, minus shipping and handling, to have it reshipped. This seems unfair to me because I paid full price to have it shipped and I had no clue what apple did. I either want my items reshipped because I have already paid to have it shipped or a refund.Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ORDER #******* paid extra money for expedited shipping to receive my products in 2 days. It has been 10 and there is no status on my items. They sent emails claiming to have shipped it 2x but when you track it the carrier still hasnt recieved the product from the merchantInitial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date if transaction was December 20 2023 I spent ******. Its January 11 2023 I still havent received my order. Either I want my order soon or a refund.Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company stated that my package was shipped out and provided me a tracking number, the tracking number is not accurate, Ive called both shipping companies and they have no such package. I paid for these items and I should receive them. Theres several complaints on this site about this company and yet they are still in business, WHY!? I would like my money back ASAP, there is no phone number for the you to call the scammers just an email which is not from a valid source, the same person responds to my question yet no package shipped out.Initial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on November 14, 2023. Order # ******* I have not received my order as of todays date.I have reached out to the company several times to no avail.I love the products and have never had a problem with my orders in the past.I am very disheartened about this experience.I expected at the very least better communication.I have been a customer for several years.Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order November 16 2023 on their website. The order number is *******. On November 26 the tracking information said they attempted delivery but no one came to my house. I was home all day. I contacted the company on Instagram on December 19 2023 and they are refusing to give me a refund despite the fact that the products were sent back to them. They only offered me store credit or to reship but want me to pay again for shipping when I already paid 21.50 for shipping. It is not my fault the package was sent back. The system says I was notified it would be sent back but I never got any notices. This is not my fault. I do not want store credit because as an international customer I would lose most of that in shipping costs plus the conversion from u.s dollars to cad dollars. It does not make sense. I want the products but it is not fair that I have to pay to have it reshipped therefore I want a full refund.
Initial Complaint
11/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ORDER #******* DATE: 6 NOVEMBER 2023 AMOUNT: 26,22 EUROS Hello, before placing my order I asked customer service to delete the order because I no longer wanted to purchase the item in question, customer service then asked me for my contact details once I sent the service customer makes me go around in circles until the order is shipped when I send back several emails to tell them to refund me and that according to the law I have ******************************************************* that they make no refunds, no returns, once the order is gone, it's no longer their problem, it's the first time this has happened to me, I went to the reviews of Juvias instead, everyone says that *********** scams people, it's unacceptable to take customers' money and then run away when there is a problem.I WILL DO A CHARGEBACK BECAUSE I AM IN MY FULL RIGHT. So far I have had no response from them it's complete silenceInitial Complaint
08/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive never been so disappointed with a business like Juvias Place in my entire life. Every single order, no matter prime of year, theres always a problem. I paid for express shipping. 3-5 business days. They chose as usual to use the lowest rated shipper DHL. A company that is notorious for delayed delivery, broken products and theft. Yet, Juvias Place insist upon using the shipper and pocketing the money spent for express shipping. Its theft. All efforts to contact the company always go unanswered. Which means Juvias Place doesnt care about the needs of customers enough to have customer service. Again, another way to take your money. I want my money back. Plain and simple. At this point we may want to get the pallets tested. Something is way off about this business.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I never received my order, I ordered during the Juneteenth sale online, I purposely waited to get a great deal and ended up not getting any products. I haven't received any emails back I have tried reaching out 3 times and its very disheartening at this point I will be calling my bank. The lack of customer response and access tells all. I do not recommend purchasing unless instor or at all at this point .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
97 total complaints in the last 3 years.
16 complaints closed in the last 12 months.