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          Additional Information

          Not BBB accredited

          Quest Diagnostics

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          This is a multi-location business.

          Find a Location

          Quest Diagnostics has 255 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            500 Plaza Dr, Secaucus, NJ 07094-3619
            BBB File Opened:
            3/13/2008
            Years in Business:
            33
            Business Started:
            12/12/1990
            Business Incorporated:
            12/12/1990
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cleveland HeartLab
            • Solstace Lab Partners
            • Shiel Medical Laboratory
            • Quest Diagnostics Patient Service Centers
            • Quest Diagnostics Inc
            • Quest Diagnostics Laboratory
            Contact Information

            Customer Contact

            • James Davis, CEO
            • Stephanie Crescenzo, Company Contact
            Additional Contact Information

            Phone Numbers

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            CA AG Settlement

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            OAKLAND – Feb 14, 2024 -  California Attorney General Rob Bonta today announced a settlement with Quest Diagnostics, Inc., resolving allegations that the diagnostic laboratory company unlawfully disposed of hazardous waste, medical waste, and protected health information at its facilities statewide. As part of the settlement, Quest Diagnostics will be required to pay nearly $5 million for penalties, costs, and supplemental environmental projects and make significant changes to its operations and practices at its California facilities. Attorney General Bonta is joined by the district attorneys of Alameda, Los Angeles, Monterey, Orange, Sacramento, San Bernardino, San Joaquin, San Mateo, Ventura, and Yolo Counties in today’s settlement.

            Service Type

            Alert

            See What BBB Reports On

            Alert

            American Medical Collection Agency (AMCA), a collection agency, had a data security incident that impacted AMCA’s systems.
            Optum360®, a contractor of Quest, used AMCA as one of its collection agencies.
            AMCA also handled collections for a number of other clinical laboratories and healthcare providers, and the data security incident has impacted all of AMCA’s customers.
            With respect to Quest, only those Quest patients whose accounts were sent to AMCA for debt collection may have had information on AMCA’s affected system.

            Quest Diagnostics has posted information about the AMCA Data Security Incident at https://www.questdiagnostics.com/home/AMCA-data-breach.html#Q1-1

            Contact Information

            500 Plaza Dr

            Secaucus, NJ 07094-3619

            Visit Website
            (866) 697-8378

            Accreditation

            This business is not BBB Accredited

            Years in Business: 33

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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