ComplaintsforPardo Fleet Solutions and Pioneer Truck Sales
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Complaint Details
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Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a tractor. Scheduled appointment for service. Service stared 8/24/21 finally got the tractor out of the shop 9/15/21. They actually did approx 20 hrs of work but had the tractor for 552 hrs. So minis the actual 20 the tractor sat for 532 hr. Which I lost minimum of **** dollars for every (10). They were going to release my tractor 2 1/2 weeks earlier but not all issues were resolved. Even items that the shop manager and I discussed. Because of the lack of professionalism my warranty is being held up because they were supposed to get an ECM report to send to the dealership. Which still hasnt happened. My APU unit was checked and said it operated fine. I get the tractor back go on the road and the unit wont run for 5 minutes. Come back home get it checked via their roadside service and find the wrong size fuse in the condenser fan Circuit.Now they want to charge me for something that should have been found and corrected in the shop. I lost thousands of dollars waiting on
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.