Customer ReviewsforTyent USA, LLC

Company is easy to work with and the process is easy best of all the product is fantastic!

I love my Tyent (Hybrid device) and am just shocked, in a positive way, by the level of customer service they offer. The day after Thanksgiving, a device I had for just about 30 days, showed a flaw or defect. I emailed my sales rep and her assistant at Tyent, as well as tried filling out the live chat (though it was VERY early in the morning, and they were closed, I think it went to a general mailbox). In my contact I mentioned that I understood the holiday and did not expect a call before Monday. I gave a thorough description of how my machine is set up and the problem. I asked for advice on how to fix it, or if I did something wrong. I got a call the same day (Black Friday!) from *****. He was so friendly and accommodating and said he would send me out a new machine with a return label for the old one. He addressed my concerns and assured me, this was the first time he had heard of this issue. Based on previous contact I have had with Tyent, before, during and after purchase of my device, I believe him. Tyent USA is definitely a company that is honest, stands behind their product, and supports their customers!

My husband and I are so impressed with our experience with Tyent USA, so far. *** the technician hands down has been so helpful, responsive and professional. The response times with Tyent USA is amazing. The customer service has been amazing. There are still good companies out there that treat their customers well and this is one of them.

I would like completely change my review from before. If you scroll down you will see my name again. Last month I had gone through what seemed to me a huge disappointment. I was approved but the terms for me was too high (third party). So I decided to not get the system that I soooo wanted. Long story short the cancellation process was a bit confusing to me and I was really upset. As you can see from the last post.The owners sister got a hold of the complaint and contacted me directly. It is not common for a company to call you back to try to make things right... Wow!! I was very impressed. She mentioned that she found the cancellation/refund process needed to change and that they were making arrangement to update their policies. She also went above and beyond to help this veteran get the system I wanted. Tyent may be a big company but have a golden customer relation team that cares about their company and their customers. A shout out to ****!! Thank you for all that you did for me and my fam!!! We are super excited to know we were not forgotten in the sea of customers. I appreciate what you did! Thank you!!!!!

I bought a Tyent machine about a year ago and me and my husband have absolutely loved it! ******** and ***** in particular have always been so nice and helpful. The water has made the biggest difference in our lives in so many ways, from our health, to cleaning of our home and food. Unfortunately on August 8th our home and business along with all their contents were all destroyed in the ******* wild fires on Maui. We were unable to grab much of anything and that included our water machine. We also have a baby that was due that very same day and we were so sad to not have our machine for when he arrived as well. I reached out to Tyent and they responded immediately and generously helped us replace our machine at a cost that we could afford at the moment. I am so grateful to them for everything extra that they have also provided for us and our coming little boy. I will be a customer for life and I would recommend them to anyone and everyone, not only for their amazing machines but also for their humanity and amazing customer service. ****** and Aloha to the ******************** family for helping us to begin to rebuild and have clean water for our family. ********************* and *******************

Going through the purchase process was a breeze. Such great customer service from ****!! He answered all my questions promptly and made sure I was satisfied before we went through with the order. Really looking forward to receiving the unit and hooking it up. Ive been researching these units for some time and really happy with the decision *** made. Thanks again **** and super excited!

Im Very pleased w my Tyvent under the counter filter! It looks much better than my Kangen counter filter! And i know my water will even be cleaner! ******* was so helpful during the purchase process. Happy in ******* ??

So far I am loving my water machine!!! **** was fabulous during the purchase process and answered all my questions. Even to this day he will answer anything I have! Best product on the market and actually does what is promises. I am in love!

Amazing products. I have bought 2 water ionizers from them. Originally I had a top of the counter machine. It was literally a miracle how the water finally after 35 years of dry mouth, how this helped me immediately. A few years later they made a under the sink model. It is gorgeous! And it even has better water then before. But I can't say more about their customer service. Instead of me having to buy a brand new machine, they gave me an unbelievable trade in credit for my above the counter. I couldn't believe it!!!! After about 5 years or so I mistakenly dropped a huge pot on top of it. The machine was cracked. I called and told them, spoke to *** actually, and he had me send it in and he had it brand new within a weeks time. I didn't have my water for a week but I couldn't believe, that he fixed it the first day he received it. and it was being shipped back to me later that same day. Every person I have ever spoken to at Tyent, has been the kindest and most generous business I have ever dealt with before. I'm sure I sound like someone who works there. But I promise you I am a Real Life Customer. And I'll be a life long customer as long as I remain here. 10 stars this company receives!

While the company and President ***** excellent customer service (which I did receive from their ********** Im quite disappointed in their lack of response regarding my refund after returning their counter top unit within the trial period. Basically after 2 months, they dont answer calls (your phone number comes up on their screen and they dont answer) nor have they returned numerous emails requesting basic information regarding the processing of my refund (when/if issued, amount and a detailed breakdown of the refund. While the product may work quite well with city water, for those on well water or using reverse osmosis systems, this may not be the solution for your needs to drink more alkaline water (unless you are willing to use cancer causing minerals so their unit can ionize the water). Buyers be aware and do your research first. They are excellent at sales (as long as youre a satisfied customer)little to no service if the system isnt right for you.