![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFitzpatrick's Deli & Steakhouse
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/11/2023 $28.19 we paid for an order of 1 pound coleslaw and 1 1/4 pound corned beef placed at the counter. Pyt. was by c/c at 9:28AM. Husband brought items home & placed them in refrigerator.While getting the items ready to eat at dinner time, I discovered the 1 lb. coleslaw weighed ONLY 10 3/4 oz. INCLUDING the container. Also noted that 1/4 lb. corned beef was missing (they usually pack it separately as 1 lb & 1/4 lb.). Weighed the pack just to make sure & it was ONLY 1 lb 3/8 oz.Called the shop *************) at 5:30 PM to report the problems & ask for credit back to my c/c. Was told by "*****" that only the mgr. (*****) could take care of ******** was in a meeting & would call me back. Waited almost an hour, but NO call back. Called them back, asked for "*****" & was put on hold for about 6 minutes. "*****" came on line & told me the owner had been in & said I could come back in & they would "give" me 1 lb. of ********. Told "*****" that was not possible because of round-trip drive (45 ******** ************ with her she'd made no mention of how I'd be compensated for 1/4 lb. of missing, but paid for, corned beef. Told her my *********** expected our c/c to be credited for 1/4 lb. corned beef & the underweight (1/2) pound of coleslaw. She said she couldn't do that & only the owner could OK it because they only allow "in store credit". I told her that is NOT correct as we had a previous issue with 1 lb. of the 1 1/4 lb. of corned beef we ordered being left out of our bag. As soon as I realized that error, I called the store & was IMMEDIATELY given the credit on my c/c. ***** said she'd have to talk to the owner & call me back. She hung up before I could make sure she had my phone #. After all, she hadn't called me back earlier as promised by "*****". Oh - "*****" informed me that they sell coleslaw by "the container" & don't weigh it. I informed her I ordered it BY WEIGHT & paid the **** they had listed as "per pound" on the sign in the store.Business response
10/13/2023
Please call the store and a $7 credit will be out on your CC per.owner.
Customer response
10/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that I am not given the run-around when I contact the business later today or tomorrow with my credit card info. My expectation is that whichever employee answers the phone that that employee will process the credit without my having to call back again or be put on hold. That is, I expect the owner to leave some notice with the cashier that the credit should be processed when I provide the information.
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
650 New Rd
Somers Point, NJ 08244-1968
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 10:00 PM |
WWednesday | 7:00 AM - 10:00 PM |
ThThursday | 7:00 AM - 10:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 10:00 PM |
SuSunday | 7:00 AM - 10:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.