ComplaintsforGeoPeak Energy, LLC
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Geopeak installed my solar system 12 years ago. I would send them a reading every 12 mo. or so to sell SRECs. They would sell & send me a check. Last contact was 9/8/21. I sent reading after that with no response. Eventually I got a response from Cori R. who said I'd have to go to another broker to sell them & I should get my owed SRECs when I switched. I switched & no SRECs (15 SREC @ 210.00ea =$3150) were found. ****** ***** ******* ****** & now ********* all said Geopeak has them. Since 11/23 no one at GEOPEAK has answered calls or emails, although the website is still active and an answering machine asks to leave a message. I even went to the listed Somerset office and no company is there.Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Item Stolen: Twelve (12) Solar Credits, value is approximately $210/each or $2,520.00 total. I have had solar panels on my residence since September of 2011. Since then, GeoPeak ****** has managed my solar credits. A solar credit is generated when the solar panels produce 1,000 kWh. Each credit can be sold on the solar market. The current price of a solar credit is approximately $210.00. I have used GeoPeak ****** to sell his solar credits since 2011. I would take a picture of his solar meter and email the picture to a Michael K. who worked at GeoPeak and would sell the credits on the solar market and send a check. The last time the I received a check for solar credits was 01/22 when I emailed K. a solar meter reading of 70,970 kWh. I would normally send a solar meter reading every 12-18 months. In 05/23 I sent a reading of 81,482 kWh. After a couple months I never heard back or received a check. I contacted GeoPeak and spoke to a Scott N. and was told that K. no longer worked there and I would have to sell his credits through the open market or use another company to sell my credits. I called ********* ****** and set up an account with them to sell my credits. I gave my solar reading 8/30/23 at 83,747 kWh and was told someone entered a reading into my account of 83,130 kWh in 01/23. I contacted GeoPeak on 9/6/23 and emailed Nichols who replied that they were aware of that issue and are currently working on it with the legal team. I have reached out numerous times to N. for an update and only received a response via email on 10/30/23 that he had no additional info, that their lawyers are fully involved and his emails have been forwarded to the partners who have never contacted me. I believe someone entered false numbers under my account and collected the money. The total kWh misrepresented was 12,160 kWh ($2,500). I have called, emailed, and left messages but no one has responded to me since 10/23.Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
they installed solar panels on my house a couple of panels are not working and the roof needs to be replaced at time os sale they told me when roof needs to be replaced they come take off panels store them and reinstall them but I've been trying for weeks to contact them through voice mail and e mail no one response and now ******* is leaking thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.