Business ProfileforCustom Picture Frames

Custompictureframes.com was suggested to me by a non-local, conservation framer to design a ready-made, archival frame, with the specific materials I was wanting, for reframing a cherished, 33 year old, personalized, autographed photo myself, without the risk/expense of shipping and using a professional framer. At first, working with customer service representative, *****, was a true pleasure, and I found this business to be exceptional with incredible customer service, and had planned to, not only recommend them highly, but to also use them again in the future for archival framing another autographed photo, as well as two other documents. However, after working with ***** on designing my frame for 11 days, on the day I was ready to order, I wanted to know if a specific brand of museum acrylic could be ordered, instead of the one offered, due to its far superior strength, durability, and clarity over other museum grades. I also questioned their response over the necessity of archival grade corrugated backing board and was in the process of making final decisions on these issues before placing my final order. Instead, of being told about the specific glazings availability, so I could place this order, customer service unexpectedly responded back saying:After careful consideration for your artwork, since we will not be in possession of the artwork for framing, which is recommended for archival work at this level, and while we would be using the necessary archival components it would be best for you to support your local framer for this delicate work to ensure your artwork is framed properly, professionally, and to your satisfaction. I will bookmark this email thread with my notes, and if you do reconsider in shipping the artwork to us for framing, or if we can be of any further assistance, please be sure to let us know!The business *refused* to let me finish my order/sell me my frame unless I agreed to their sudden, new conditions that I mail my photo into them for framing, or take my business elsewhere. This was after ***** had previously mentioned that she had never heard of archival framing, and that while they are mostly just production, they do some framing. Bottom line, this would have been an over $80 frame. This is my photo, and I decide what is best for it, not this business. You don't issue an ultimatum to a customer who never asked them to frame the photo in the first place, and you certainly don't bully them by saying you either send us the piece, or you can't order your frame, we won't do business with you, take your business elsewhere. I was so shocked, upset, and even felt slightly discriminated against. They wasted my time, caused me unnecessary stress/anxiety, and I still don't have a frame. It was to have been a belated birthday gift, for a milestone birthday I was having, that I was excited about receiving. Instead, it became a disappointing nightmare, and some of the worst treatment by a business I have ever received, and I still want my frame. Would give zero stars if I could.