Business ProfileforLCOG Academy

Sadly, I was under the impression that I made a great choice with sending my first and only child to this daycare. I mean from the conversations with the owner , the similar food choices and to be quite honest the fact that it’s a Black Owned Daycare I was elated. That feeling was short lived. I work remote twice a week so I needed child care for only three days ; they didn’t have enough childcare providers on Fridays so my son could only go twice a week and I had to find an alternative EVERY Friday … first RED flag. The price changed 3 times because I wasn’t approved for the subsidy program “to help me out” says the owner …. second RED flag . I asked about payment preference and was offered Cashapp or Zelle (if your a real business owner you’d know why these payment portals are inappropriate) …. Third RED flag. The week after Memorial Day we were in pursuit to drop my son off (Tuesday Morning) when the owner rushes outside apologizing for not remembering to call me to let me know they’ll be closing early because most parents kept their children home ( this is at 7am I have to be at work for 9am , she offered to watch my son until 10am) this is all after already being paid for the two days! His father had to stay home from work because I couldn’t miss work and we had no alternative. She offered to watch my son Thursday to make up for Tuesday but I didn’t need a sitter that day because again I work remote that day . The following week came , we paid for only 1 day seeing as though we have a credit from the week before. Long story short the Owner says she doesn’t forward payment from the previous week so we would have to pay for two days AGAIN although she only watched my son 1 day due to her own NEGLIGENCE. Although my argument was valid she refused to send us out money back so I took my son completely out of the daycare and wished her well. I was so disgusted, so hurt and honestly I’m petrified to send my son to another daycare. I thought I had good judgement of c