ComplaintsforPrestige Auto Group

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Lied about price, lied about extra services, over charged $13,000, stole my trade in truck, 3 months and no plates now driving with unregistered vehicle, ignoring my phone calls and won’t call me back

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2019 Land Rover Discovery from this dealership in 2023. Within 5 months of purchasing the vehicle from this dealership, the engine started making a weird ticking sound. We brought it to a mechanic and were told it may need a new engine. At that point, my husband called the dealership, explained the situation to try and resolve the issue because we just bought the car a few months prior. They made it seem like they were going to help us. They told my husband if we brought the car in, they would put us in a different car. We went to the dealership and they wanted another down payment around $4000, which is what I already gave them the first time for the Land Rover and my car payment was going to be almost $900 a month on a used car. THAT IS NOT RESOLVING THE ISSUE. Since then the car has since been to 2 different mechanics and finally we were told that I did need a new engine. We were quoted $24,000 for parts and labor, that was for a brand new engine to be installed. The Kelly BB value, is around $15,000 for this car. That mechanic suggested purchasing a used engine and having it installed. We decided to purchase a used engine ($4100) to have it installed from another mechanic. The labor from the other mechanic started at $6000 and was too pricey for us. The website we purchased the engine from turned out to be fake and we were scammed out of $4100. I submitted a claim to BBB for that as well. This car has been nothing but a headache for us and has been sitting in my driveway since last year and can not be driven. We would like this to be resolved somehow with the dealership. Either they fix the engine or work with us on a replacement vehicle. How does a car need a brand new engine within a few months of purchase?

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a warranty through Prestige in excess of $4,500 so that I would not have to pay out of pocket for repairs. I have a Jaguar 2015 XJL which is an expensive vehicle so that's what prompted me to get the warranty. My vehicle stopped running one day while out grocery shopping had it towed to mechanic who stated I was in need of a replacement engine. Contacted warranty department who took to weeks to send their adjusters out to only tell me I was driving the vehicle while the vehicle was smoking which was not true so they would not pay for the repair of which I find absolutely unacceptable. I will be taking Prestige to court as soon as I calm down. I'm so tired of warranty companies not honoring their warranties and coming up with any excuse to refuse to pay for the repair. I asked since they were not paying for the repair would they be refunding me the money for the warranty their answer was No. I am beyond discuss!!!!!

  Business response

  01/15/2023

  We are really sorry that you have problem with the engine. **************** are responsible for everything that your contract are covering. However they are declining the claim if vehicle wasnt properly maintained.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After a month of asking for property left in a trade-in vehicle to be sent back to me, I must start filing complaints. I have given 3 prepaid labels to **** said property back to me. My house and work keys are important to me and are STILL REQUESTED to be sent back. These keys hold a very important keycode protocol keychain that is VERY hard to replace.

  Business response

  07/12/2022

  Hello, my name is **** and Im a performance manager here for the group. My phone number is **************.Please call me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩