ComplaintsforAnkle and Foot Specialists of Nj
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had 3 appointments with ************************* Specialists, 8/3/23, 8/14/23, and 8/28/23. At the end of each visit, I was told that I had to pay for the appointments up front. That was incorrect. I had funding available in my HRA account and my flex spending account and have never had to pay up front for any visit. Not a big deal. I paid, knowing that we could settle up later on. Of course, my insurance company reimbursed them shortly after the visit. I contacted the billing department and they confirmed that a refund was due to me and that it would be processed shortly. I never received it. I have reached out to them several times to find out when I can expect my payment and get a runaround, with promises to either send the payment, trace the payment, or saying that they will look into the matter and get back to me right away. None of those things ever happened. It's just not right to treat a patient this way. I was an AP Manager at Cigna for many years, and I would never have made a patient wait this long for a refund. I have no issues with the care that I received. I liked the doctor very much, but I won't go back again.Business response
10/27/2023
v. April
BBB Hamilton
Recd the complaint today in mail
We appreciate the patient, *************************, had good words about the care she was provided.
Her refund has already been paid to her vide check number **** of ******* in the amount
of $ ******. However it took extra time for insurance confirmations and our Refund staff was off
few days for her family emergencies.
Hope it satisfies everyone and meet the requisite
please feel free to contact ** for any questions or concerns
Warm Regards
Shiv ******
Manager
Ankle & Foot Specialists of **
****************************
**************** ** 07080
10/27/23
Customer response
10/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.