Customer ReviewsforMomentum Solar

Worst customer service and workmanship from this company, buyers beware. We had roofing, siding, and s olar panels installed from this company. However, it took almost a year to complete the work and the contractors this company hired, we had to fire the first set of contractors for doing things they should not have. Examples include, removing the old siding we had and selling for a profit; coming to working - high, and getting high while at work; going to the bathroom outside of our property; horse playing on the roof; leaving nails all over the ground. After the work was finally completed from the 2nd contractors they hired left damages to our house - missing window screens, broken patio furniture, and oil stains on our driveway from them parking their van on it and it leaking oil.Finally, we had this work completed a few years prior and they had done some warranty work, but while working on the warranty work cracked the siding and didn't properly fix the leak that's been happening on our roof, so now we have to hire another company to fix the damages this company caused.I would never reommend a company like this. They do not care about their customers and pretty much tell you to s**** yourself once you've signed the contract and taken your money.

Good morning. Thank you for bringing this to our attention and we sincerely apologize for the issues you've faced. Please email your project address, the best phone number to reach you on and any other relevant details to ********************************** so this can be escalated and dealt with by the appropriate senior leaders. We assure you that this is not the high level of service we strive to provide and would love the opportunity to resolve things ASAP.

Subject: Complaint Regarding Employee Conduct Dear Momentum Solar Customer Service,I hope this letter finds you well. I am writing to formally lodge a complaint regarding the conduct of one of your employees who was working at my next-door neighbor's house on 6/12/2024.The employee in question parked his vehicle in front of my home, blocking access to two of my vehicles. Despite my polite requests for him to move the vehicle, he refused. This behavior caused significant inconvenience and prevented me from using my vehicles as needed. Furthermore, during our interaction, the employee implied a threat by mentioning that my culvert-covering bridge was illegal. This comment was not only unwarranted but also felt like an attempt to intimidate me, which I find highly unprofessional and unacceptable.I am deeply concerned by this experience and expect your immediate attention to this matter. It is crucial that your employees conduct themselves respectfully and professionally, not only towards your customers but also towards the neighbors and community members affected by their work.I request that you address this incident promptly and take appropriate action to prevent such behavior in the future. I also expect a follow-up on how this situation will be rectified.Thank you for your attention to this matter. I look forward to your response.

Hi ****. We're sorry to hear about your experience and understand the frustration this has caused. If you could please email ********************************** with your name, relevant details, and the best number to reach you at, I will have a member of our leadership team reach out to you to discuss further with you. Thank you!

*********************** came to our house to do a in home consultation. ***** was very knowledgeable and made my husband and I feel very comfortable about our decision to sign up with Momentum!

Hi *****. Thank you so much for taking the time to leave a sunny review. We work hard to provide every customer with a streamlined, seamless experience and we are so glad that youre part of the solar family! Please dont hesitate to reach out if theres anything we can do for you in the future!

I think Momentum is the absolute worse! I have had Momentum since October 2021. I was very enthused to have a solar company and my electric bill reduced. I reached out to Momentum and told them that I have squirrels nesting in my panel. They quoted me $600 to place critter guards on my roof. I wish they had told me about critter guards when I initially allowed the panels on my roof. I cannot afford $600 to place critter guards on my roof after the fact. So now I have a bunch of squirrels running around outside my home and living in the panels. They got into my basement and also began nesting there. I had to pay almost $900 for pest control to catch the squirrels. Then, my gateway has not been reporting to my electric company, so I have had exorbitant bills all year. I contacted Momentum for them to come and see what the problem is. They charged me $450 for coming to my home to check the gateway because my warranty is up, according to them, although, their equipment is malfunctioning. To add insult to injury, they do not have any appointments until June 24th. I currently own another home, but I would never give them any additional business!

Hi *******. We're sorry to hear about the issues you've been facing with your solar system. I have alerted our ****************** team of your review. They're going to review your account and reach out to you ASAP. We would love the opportunity to resolve things for you and work towards gaining your trust in us back. Thank you!

I can tell is the WORST **************** Experience EVER!This was my 2nd time needing service on my system sold and installed by Momentum Solar.First time was under warranty, and it took several weeks to get the service scheduled and finally replacing the Enphase inverter that was Dead for who know how long since their system would not signal the fault besides loss of communication in their APP.After the replacement in late Jan 2024, system worked fine until end of April several fault lights came on. Calle in for support and their technical team took several days to diagnose (remotely) we needed parts.I had to call back and got the answer we needed to pay the invoice of $400 before we could schedule service.After almost a week calling the invoice finally was sent, paid same day and next day I called in to schedule service. They asked for the payment receipt (paid online from heir own link). sent that and had to call the next day to schedule a tech....3 weeks later for 5/21. They were going to call to confirm the time but never did.Until 5/21 nobody called to confirm schedule, no call no show.On 5/22 morning I called asking about the service and was informed they would check and get back with me....no call back. On 5/23 called back asking about my already prepaid service and after a couple people went through, they informed they had an emergency on 5/21 and the tech was routed to this other call and someone would get back with me to reschedule....never called.Called Again later in the day and was told 5/28 and they would call me to confirm the time.5/30 still no call back to confirm any schedule or attempt to explain why another no show on 5/28...Talk about lack of customer focus... not even to get back with an email or some sort of plan to reschedule...after almost a month from the payment....not sure when the tech will be schedule at this point...

Hi *****. I apologize for the frustration and appreciate you bringing this to our attention. I have escalated your comments to our ****************** team and someone will be reaching out to assist you. This is not the high level of service we strive to provide. We would love to resolve things for you ASAP and work towards gaining your trust back. Thank you.

Amazing experience since day one! Everything they promised was just how it was, My electric bill is much much lower than what I was paying a steady lower payment for my Solar. Customer service was great always there for me. Any questions I had and the whole process for installation was smooth sailing around across the country.

Hi ****! Thank you so much for taking the time to leave a sunny review. We work hard to provide every customer with a streamlined, seamless experience and we are so glad that youre part of the solar family! Please dont hesitate to reach out if theres anything we can do for you in the future

I'm extremely disappointed with the responsiveness from Momentum Solar. There is no power generation happening for a while I did the leg work talking to Enphase (********) to get the initial troubleshooting done and then reached out to Momentum Solar to help fix the issue. After multiple calls and follow-**** all i got to know is they need to hire someone locally to get the issue resolved. Unfortunately they cannot give any date and also do not provide any timely update on what's going on. I reached out multiple times and I feel there is no sense of seriousness in serving customers which makes me unhappy with the product. Appreciate their review and response and importantly fix the issue so my system is up and running, as am paying for my power/losing money.

Hi ********, thank you for taking the time to bring this to our attention. I have alerted our ****************** team of your review. They're going to review your account and reach out to you. We'd love the opportunity to resolve things for you!

Terrible, they sent the salesperson and he explained to me the entire process that was followed to place the panels. They made me replace the roof with a new one. Then they charge higher monthly fee than the one we had agreed upon. More inspections than he actually told me. In short, all the information he gave me was totally false. I called them many times and they don't answer and they don't respond.

Hi *****. Thank you for taking the time to bring this to our attention. We apologize for the issues you've faced. Our ****************** team tried giving you a call yesterday. Please contact *** back at your earliest convenience. Thank you!

Why is this company calling me 6 to 10 times a day between the hours of 7 AM and 10 PM. Its always the same *************** calling me. *** blocked 13 numbers now on my phone and yet I keep receiving calls after I told him I didnt wanna hear from the company. I dont even know how the h*** they got me information because I never signed up for solar panels.

Hi ******. We're sorry for the unwanted calls. Please email your number to *********************************** and I will make sure you're placed on our internal do not call list. Thank you!

Had them give us a quote at our home for solar. The salesman was very pleasant, overstayed his welcome by about 20 minutes. We of course didnt sign anything that day. In the span of 3 weeks I have received 56 phone calls from Momentum. Today they disguised their number as a health care company. If you contact them, be ready for a relentless onslaught of phone calls.

Good morning *****. We take comments like this very seriously and don't disguise our numbers. If you could please send us more information, including your phone number, we would like to look into this. We also can add you to our internal do not call list so you no longer receive calls from us. Please email *********************************** Thank you!

Good morning *****. We take comments like this very seriously and don't disguise our numbers. If you could please send us more information, including your phone number, we would like to look into this. We also can add you to our internal do not call list so you no longer receive calls from us. Please email *********************************** Thank you!