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ComplaintsforPuleo International Inc.
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a Puleo International 6.5 Foot Dans Mountain Fir Prelit Artificial Full Christmas Tree w/1,725 Branch Tips, 500 Clear Lights, Hinged ********* ******* thru amazon but when the package arrived and I opened it I was so disappointed because its not the tree that I saw and ordered online, it was far from looking what they have online, it looks totally different and far from looking real and natural, it looks like those cheap shredded pvc sheets and they keep shedding all over. I contacted amazon and they referred me to the seller, the seller agreed to take it back but I have to pay for the postage and return, why do I have to pay for the postage for a different tree that they sent me, they sent me a totally different tree from what they have online. and now they want me to pay for the postage that will cost me $75 to return a totally different tree from what they have online.Business response
12/05/2023
Hello Asia,
We apologize for the delay in response. The person who normally handled these complaints is no longer with the company.
I am very sorry to hear that you were unhappy with the tree purchased.
Although it is our policy that the customer deals directly with the purchasing vendor, I understand that Amazon was giving you a hard time, so I am happy to step in and help.
I have reached out to you directly via email to resolve this issue. If you could please email or give me a call, I would be happy to take care of this for you.
Thank you!
Puleo International, Inc.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.