![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforR. Poust Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a leak within the wall of my tiled shower. On October 26th I paid Poust a $138 diagnostic fee to find that leak so it could be fixed. The technician they sent, ****, couldn't find the cause of the problem and we made an appointment for him to return with *****, who was more experienced. Instead, on November 2nd I was visited by ******, another tech who likewise couldn't tell me exactly what's causing the problem. Both technicians photographed the wall area affected by the leak with their phones.I paid a $138 to locate the leak so it could be repaired. Instead, I got two guesses and something I already know. I was told: "Water is SOMEHOW leaking into the wall and running down." (That's why I called!!); "We can replace the cartridge ($500 cost) but there's no guarantee it will solve the problem." (I am a senior citizen with a limited income. Upon laying out so much money shouldn't I expect it to be justified?); "You can try replacing the shower doors to see if that helps." (Note that the shower doors are perpendicular to the wall with the leak and their track is very well caulked.)I believe such a costly, inconclusive diagnosis constitutes a legitimate complaint and feel I am entitled to a refund for the accurate diagnosis I paid for, but didn't receive.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.