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ComplaintsforCTS Warehouse
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a computer from this company. The computer didn’t work at all. I just want my refund back they told me I had to get it sent back and delivered to get my refund so I wanted weeks for the packages to be delivered I contacted them about this and they told me that there busy and there playing around about giving me my refund back.Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/6/2023 my computer was marked as delivered and it was not delivered. Upon investigation, I found that my computer was delivered to a building that looks nothing like a house. My computer was purposely stolen! Upon reading reviews Ive seen that others have reported stolen goods from this company. This is completely deplorable and unacceptable. You stole my IMac computer that was for my daughters birthday, and lied and marked it as delivered to my house.Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im a college student and this has effected me greatly I ordered a laptop from *******.coms website and paid 1500$ for it. I was not informed the laptop was used. Upon receiving the laptop it was used in horrible condition and was linked to someone elses Apple ID. I have been trying to return the laptop for almost 5 months. I have had ******* tell the 3rd party seller to refund the laptop almost 10 times. I have sent the laptop back to the company and who told me thats what I needed to do to get a refund. Now the company is ignoring emails and calls. At this point I have had to pay 50$ for shipping. The company has been in possession of the laptop for almost a month and I have not heard from them in over 2 weeks despite multiple attempts and even ******* telling me they Will push the seller into refunding the laptop. The company is saying the laptop didnt come from them which ******* said is not true. Im looking for help I have no idea what to do Im a college student who worked all summer to purchase this and have been working out of a computer lab. I need this refund badly to purchase a new laptop and any help will be much appreciated. Thank you for your time I hope to hear from you soon.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.